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Featured case study
Hydro Ottawa: Outsourced billing system allows tighter focus on core competencies and customer service
A highly innovative pay-as-you-go business model for customer information system support and operation, with pricing and service-level agreements based on a fixed cost per electricity meter allows Hydro Ottawa to focus on business growth, regulatory compliance and great customer service.
Paths to differentiation - how IBM can help you get there.
Business models Organizations able to break through the preconceptions of their businesses can become the new market-makers. IBM modeling tools, such as the Component Business Model, can help.
Service oriented architecture IT departments are cost centers unless they are run in a way that supports business goals. Service Oriented Architecture is one avenue to aligning technology and business.
