Solutions

Managing meters more effectively can help utilities provide new and better services to customers. IBM and Cisco Systems offer a meter management solution that communicates over an intelligent IP-enabled network. The solution can help you improve productivity. Reduce peak demand. Respond faster to customer service requests.

Managing meters more effectively can help utilities provide new and better services to customers. IBM and SAP offer an advanced meter management solution that coordinates a seamless network, linking meter data with the back office. Improve productivity. Reduce peak demand. Respond faster to customer service requests.

Managing meters more effectively can help utilities provide new and better services to customers. IBM can help you implement advanced meters that communicate efficiently with back-office systems and improve network operations. Increase productivity. Reduce peak demand. Respond faster to customer service requests.

Aging assets are vulnerable and inefficient. Increased regulations require near real-time data integration for prioritizing upgrades and meeting compliance. IBM and Cisco have teamed to deliver an intelligent asset management offering designed to improve utility network availability, security and compliance.

Aging assets are vulnerable and inefficient. Increased regulations require near real-time data integration for prioritizing upgrades and meeting compliance. IBM delivers an intelligent asset management offering designed to improve utility network availability, security and compliance.

Align your IT investments with your business objectives. Minimize downtime and streamline recovery processes. Customers expect your organization to run without service interruption. Don't disappoint them. We can help with business continuity strategies and planning for high availability and recovery.

Are market expectations on earnings growth, constrained capital and risk management putting pressure on your forecasting? Is Sarbanes-Oxley complicating your efforts to align performance across the enterprise? Optimize performance and improve internal controls for higher stakeholder value.

Need to improve control of customer service operations at a significantly reduced cost? Can your existing customer service systems support your business effectively or efficiently? Upgrade or replace your existing customer service systems to reduce cost per touch. Improve service quality, while managing the risks.

IBM can help you transform your customer service operation into a flexible, cost-effective force that drives your business rather than burdens your bottom line. Optimize your processes. Define a customer care strategy and IT roadmap. Then you can achieve higher levels of service—while you reduce the cost of providing it.

Environmental awareness. Customer involvement. Rising prices. Expanding regulations. Technology evolution. These issues are major challenges for power suppliers. The customer operations transformation solution from IBM can help you implement flexible, dynamic processes to meet service demands and reduce per-customer costs.

A large number of energy companies have made sizable investments in enterprise content software recently. But most have yet to maximize that investment. While the infrastructure may be in place, you need to develop and customize the solution to deliver specific applications unique to your businesses.

Optimize market operations, maximize profits and minimize risks across your generation fleet to realize extended opportunities for cost savings. Develop consistent, innovative, flexible systems to manage current constraints and prepare for future ones. IBM can help provide best practices that leverage economies of scale.

Today's knowledge worker is both cost and asset. But energy and utility companies must reduce costs and increase assets. Achieve operational efficiency with human resource solutions from IBM. Maximize the productivity of your staff. Automate processes. Create shareholder value by aligning employee and company objectives.

Deregulation, globalization and restructuring challenge energy and utility companies to optimize shareholder value while still meeting safety and regulatory requirements. With IBM Maximo Asset Management, businesses can manage diverse and dispersed assets with a single, standards-based work and asset management system.

Do you want to increase your employees' productivity and gain greater visibility with your customers, all while monitoring the energy and utilities marketplace more effectively? IBM can help you access information, foster collaboration between employees and streamline your overall business processes.

Do you need to reduce expenses and improve your customer service levels? Are heterogeneous infrastructures and dissimilar business applications degrading critical business processes? Is system incompatibility costing you time and revenue? Leverage every ounce of productivity from your physical assets and human resources.

Build new generation capacity and increase the availability of your existing generation assets by leveraging information as an asset. The intelligent plant lifecycle management solution from IBM can help manage data from design through decommissioning to improve capital efficiency and optimize plant availability.

The age of the smart utility is now. More than meters, mobility and metrics—it's a whole new framework for improved management of electric generation, transmission and distribution. IBM's comprehensive architecture can help transform the way you manage your customers, assets, workforce, operations and the power grid.

Empower mobile utility workers with accurate, real-time information so they can deliver optimum service and make quick decisions onsite. IBM and Cisco can help you improve communications between mobile workers and corporate resources. Speed problem resolution. Give workers the tools they need to do their jobs effectively.

Mobile workforce management for large enterprise utilities

Empower mobile utility workers with accurate, real-time information so they can deliver optimum service and make quick decisions onsite. IBM can help you improve communications between mobile workers and corporate resources. Speed problem resolution. Give workers the tools they need to do their jobs effectively.

Optimize plant availability and reliability. Use integrated data to improve efficiency. Leverage automation and knowledge capture to address a retiring workforce. Visualize and optimize your operations. Improve plant cyber security. As part of our power generation offerings, the plant operations solution from IBM can help.

Electrical grids once stood as engineering marvels of the modern age. Cheap, abundant power changed the world. But times have changed. Today's electrical grids are incredibly inefficient. A smart grid can improve energy system efficiency and reliability. But how do we get there from here?

To build business relationships, you often need to travel, which can mean lost time, reduced productivity and increased expense. The telepresence meeting solution from IBM and Cisco provides an in-person experience, empowering you to interact more effectively with colleagues and customers in many locations.