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Enterprise content management for energy and utilities from IBM
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| Extract more value from your content
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Utilities deploy multiple, often isolated, business systems. And they all contain important information that must be shared if innovative solutions are to be deployed. The problem is that each company's requirements are different as they each face challenges unique to their company and their industry. There is no "one-size-fits-all" solution.
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| Experience and expertise
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IBM is the demonstrated partner of choice to provide enterprise content management solutions for energy and utilities companies.
- IBM has more than 3,000 experienced energy and utilities industry consultants.
- More than 200 utilities and energy companies use solutions from IBM FileNet®.
- IBM has extensive experience with enterprise-wide implementations, as well as cross-application integration, including:
- Enterprise resource planning
- Customer information systems
- Enterprise asset management
- Work management and dispatch systems
- Supervisory Control and Data Acquisition (SCADA) and meter data capture systems
- IBM Global Financing offers flexible financing options to help minimize your upfront costs, align expenditures with expected benefits and expedite your return on investment.
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| Manage content, process and compliance
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Enterprise content management solutions from IBM can support your efforts to:
- Achieve improved asset management and maintenance effectiveness resulting in higher asset availability and increased safety of operations.
- Effectively manage regulatory interaction including rate case management and Federal Energy Regulatory Commission (FERC) audits.
- Provide security-rich content and change control for regulatory compliance.
- Provide customer service solutions to improve problem resolution, customer satisfaction and corporate competitiveness.
- Retain and manage a range of information formats, including electronic forms, documents, e-mail, Web content, XML and multimedia assets—from the field to the back office.
- Facilitate collaboration for improved productivity and workflow across your business processes, applications and systems.
- Manage your information assets throughout their life cycle, while streamlining compliance—from the moment content is created to the time of its disposal.
- Store, archive, search for, retrieve and deliver information to people within and beyond your organization using a wide variety of access points.
- Cost-effectively extend your existing information assets by building on the technology investments you’ve already made.
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| Ease and accessibility to records
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The South Texas Project Electric Generating Station (STP) is located near Texas’ Colorado River in Matagorda County. It is one of the largest and newest power plants in the U.S., serving more than a million homes in South Central Texas. STP must handle more than 71,000 active drawings and 3,000 plant procedures, including many that are crucial, have dynamic content or affect plant maintenance. Any changes and updates must be communicated to the appropriate people and stored.
The FileNet records management system was implemented and the application was enhanced for storing images of plant procedures, engineering drawings, specifications and other documents that define the design configuration and work processes performed at the plant. Currently, FileNet is the master copy and record source for procedures used to perform scheduled maintenance activities in nearly all areas of the plant. Benefits of the implementation include:
- Reduced length of plant outages.
- Reduced costs related to offsite storage and labor.
- Improved accessibility to up-to-date information—both speed and ease.
- Reduced dependency on hard copy records and drawings.
- Improved control and management of plant information.
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| Less time searching, more time working
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The numbers speak for themselves.
- Research finds that a typical 1,000-person organization wastes more than US$11M annually on manual document handling and management.
- Studies estimate that the average person loses up to six weeks every year searching for misplaced information at work.
- A full 30 to 40% of a knowledge worker’s time is spent on document-related tasks.
- As many as 25% of enterprise paper documents are misplaced and will never be located.
For an average enterprise with 1,000 knowledge workers, a reduction in content handling and search time by 50% translates to savings of:
- US$3M annually in time spent looking for and not finding information.
- US$6M a year on time recouped from finding the relevant information rather than having to recreate it.
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Questions about this solution? Contact an IBM energy and utilities specialist.
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