The eighth annual volume of thought leadership published by Montgomery Research Inc. and IBM
Innovating for the Future
Another year has passed, and the drive for innovation in the utilities industry is accelerating, with a particular focus on increasing the interactions among all points in the utility network—from generation to transmission and distribution systems and on to customers. In fact, we expect customers to increasingly drive innovation in utilities, just as they have done in telecommunications, media and entertainment, and other technology-driven industries. With rising energy prices, increased environmental concerns and the trend toward greater customer interaction and control that other industries have pioneered, the stage is set for utility customers to demand better service.
This book continues our effort to provide the utilities industry with a broad range of perspectives, with sections covering innovation in customers and markets, operations, strategy/finance and technology. We’re excited by the developments in the industry that this book highlights, and we think that in the next few years utilities will continue to innovate to help address climate change; assist customers in controlling their energy costs; improve the quality of service; adapt to changes in the generation technologies; and drive profitable growth.
Montgomery Research Inc. recently published Volume 8 of its Energy & Utilities Project, which focuses on how utility companies can innovate for the future. IBM authored a number of articles in the book that provide fresh thinking from a range of perspectives. Following are two articles from “Innovating for the Future” authored by IBM energy and utilities experts that you can download for review:
To order the complete book, Volume 8 of the Montgomery Research Inc, Energy & Utilities Project, please register with this short form.
Following are several chapters authored by energy and utilities experts from IBM. If you would like to read the chapters please register using this short form.
- Plugging in the Consumer, by F. Michael Valocchi and John Juliano
- Developing a Customer Value Transformation Roadmap, by Cary Harmon
- Smarter Prices for Smarter Consumers: The Ontario Energy Board Project, by James Strapp
- Collaborative Policy Making and the Smart Grid, by Guido Bartels and Steve Hauser
- Building a Vision for the Future, by Rob Stewart and Mark Welch
- The Gridwise Olympic Peninsula Project, by Ron Ambrosio
- Improving Contact Center Performance Through Process Enhancements, by Ed Glister
- Making Change Work: Why Utilities Need Change Management, by Patty Bruffy and Lauren LaPlante
- Advanced Metering Infrastructure: The Case for Transformation, by Malinda Gentry and Joshua Lich
- Leveraging the Data Deluge: Integrated Intelligent Utility Network, by Jeff Katz
- Weathering the Perfect Storm, by Ron Wallace
- Policy and Regulatory Initiatives and the Smart Grid, by Michele Tihami
- The Technology Demonstration Center, by Dave Roggen
- The Virtual Generator, by Chris Couper
