In response to the changing demands from both the customer and the market, utilities companies need to become more customer-focused. The IBM Customer Operations Transformation solution can help. This end-to-end solution is designed to help utilities address the cost and service challenges associated with their customer care processes. Customer Operations Transformation is a comprehensive solution supported by IBM’s services, hardware, software and Business Partners that consists of three main offerings—customer management, customer care and customer systems—to help.
