Solutions

The air transport industry operates extremely complex physical assets. The performance and ownership costs of aircraft can significantly influence a company's position in the market. To optimize performance levels, integrating cross-functional interests, tasks and capabilities internally and externally is a must.

Inefficient baggage handling systems leave passengers and airlines dissatisfied. IBM can help your airport optimize baggage planning and execution. Get the right bags to the right destination in the right amount of time. Limit the number of bags that miss connections. Improve satisfaction. Increase business.

Is your business ready to handle the increasing traffic volume and long-term growth expected within the travel industry, while at the same time reducing costs and maximizing revenue? With online, automated, end-to-end campaign management from IBM and Siebel, your company won't be left behind.

Is your freight, rail or airline business ready to handle increasing traffic volume and long-term growth expected within your industry? With automated, end-to-end campaign management from IBM and Siebel Systems, your company can keep up with customer demands, while at the same time reducing costs and maximizing revenue.

Is your freight, rail or airline business ready to handle increasing traffic volume and long-term growth expected within your industry? With automated, end-to-end campaign management from IBM and Siebel, your company can keep up with customer demands, while at the same time reducing costs and maximizing revenue.

Is your business ready to handle the increasing traffic volume and long-term growth expected within the travel industry, while at the same time reducing costs and maximizing revenue? With online, automated, end-to-end campaign management from IBM and Siebel, your company won't be left behind.

Contracts are critical to the daily operations of transportation and logistics providers. Regional providers may manage thousands of customer contracts. Global providers may have hundreds of thousands. IBM can help you manage the entire contract lifecycle more consistently, confidently and profitably.

Reservations, ticket purchases, frequent guest programs, promotional offers, refund requests—travel and hospitality companies communicate with customers in many ways. But information is dispersed across multiple operational systems. IBM can help you deliver the right customer experience with a single view of the traveler.

Recognize each customers lifetime value and tailor services and promotions accordingly. IBM and Siebel Systems can help you determine the best timing and channels for communications. Anticipate a customers emotional response to campaigns. Improve loyalty strategies to build a profitable, long; lasting bond with customers.

GPS, RFID and telematics are just a few tools that can take critical data about your fleet and turn it into powerful information. Through better business analysis, fleet owners can provide the location and condition of assets, drivers and cargo into enriched knowledge and even greater efficiencies and savings.

Our hotel of the future solution addresses the IT challenges presented by new hotel openings and renovations. We provide a single point of contact, and do all the work—screening potential providers, helping to ensure the technologies function smoothly together and seeing that the solution can be expanded in the future.

Freight and logistics providers — container shippers, freight forwarders, cargo airlines — are all confronted with increasing globalization and economic development.

Is your business stuck on the tarmac, developing, testing, managing and maintaining your application portfolio? While innovation that could let you take off gets overlooked? IBM Application Management Services helps you ramp up the value of your IT investments, speed innovation and keep pace with business demands.

Airlines have expedited passenger check-in for years. And now, hotels are poised to implement the same kind of user-friendly, leading-edge technology to provide expanded guest service options. Your guests want comfort and convenience. Your operation wants a better bottom line. Self-service kiosks from IBM can give you both.

From the rail yard to the dockyard, from the truck depot to the airport, IBM Maximo provides critical transportation asset lifecycle management capabilities. The solution also supports acquisition, campaigns, contract management, lifecycle accounting, labor certification, service level agreements, warranty and disposal.

Deregulation shifted control of the transportation market from carriers to shippers. To maintain and grow your freight and logistics business, you need a new operating model. IBM has the expertise to help. Link to your customers. Connect your fleet to each other. And deliver reduced operating costs and higher revenues.

IBM and InfoGenesis team up to provide point of sale solutions for hotel and casino, food and beverage operations, and retail operations. Designed in an easy-to-use Microsoft® Windows®-based system, our solutions can handle the high-transaction operations of the hospitality industry.

Difficult economic times and increasing competition are among the many challenges airlines face today. IBM and Sabre have partnered to offer a bold solution with advanced functionality to generate new revenue and drive growth. Optimize your network resources to deliver services that offer unique value to every customer.

IBM and Siebel travel sales force automation helps organize and consolidate data, provide relevant customer information throughout all levels of your organization, while also empowering your sales team with tools to better utilize their time, increase their productivity and ultimately become more effective closers.

IBM and Siebel transportation sales force automation helps organize and consolidate data to provide relevant customer information throughout all levels of your organization, while empowering your sales team with tools to better utilize their time, increase their productivity and ultimately become more effective closers.

IBM and Siebel transportation sales force automation helps organize and consolidate data to provide relevant customer information throughout all levels of your organization, while empowering your sales team with tools to better utilize their time, increase their productivity and ultimately become more effective closers.

IBM and Siebel travel sales force automation helps organize and consolidate data, provide relevant customer information throughout all levels of your organization, while also empowering your sales team with tools to better utilize their time, increase their productivity and ultimately become more effective closers.

IBM and Siebel travel sales force automation helps organize and consolidate data, provide relevant customer information throughout all levels of your organization, while also empowering your sales team with tools to better utilize their time, increase their productivity and ultimately become more effective closers.

Looking for an effective way to improve customer service and satisfaction? Boost operational efficiency and reduce costs? Let passengers check in at the airport, select or change seating, and print out a boarding pass without waiting in long lines? Consider airline and airport self-service kiosk solutions.

Looking for an effective way to improve customer service and satisfaction? Reduce costs and boost operational efficiency? Rail self-service kiosks let passengers view schedules, purchase tickets and obtain pre-booked tickets.

Passenger or freight, rail is ready for change. And a service-oriented architecture (SOA) is the foundation for that change. Optimize application performance. Reuse powerful Web services. IBM provides the services and technology to ensure SOA readiness, providing increased flexibility, responsiveness and performance.

Keeping aircraft flight-worthy is challenging. But tracking technical documentation is laborious and expensive. IBM offers a new set of content management tools to help you deliver critical repair information fast. Improve aircraft repair turnaround time. And optimize the efficiency and consistency of your airline MRO.

To remain competitive in an expanding marketplace, marine terminal companies must achieve end-to-end connectivity and reduce unnecessary complexity. IBM Total Terminal Support can help meet these goals and transform a diverse network of terminals into a unified enterprise.

Just as you think you've balanced your customer service-cost-capacity-compliance equation, customer requirements change, fuel costs increase, new regulations appear or drivers move on. i2 FreightMatrix™ powered by IBM is here to help you maintain reliable transportation management processes and keep the bottom line in check.

Do you want to gain the upper hand in the competitive airline industry? Boost sales and increase customer loyalty? Let customers access your travel systems with cell phones and personal digital assistants (PDAs) -- virtually anytime, anywhere.