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Self-service kiosk solution for airlines and airports from IBM
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| Convenience for you and your customers
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Airline and airport self-service kiosk solutions are designed to boost customer satisfaction by letting passengers conveniently and quickly check in at the airport -- without waiting in long lines. They can select or change seating and print out a boarding pass at the kiosk.
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| Why IBM kiosk solutions?
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Airline and airport self-service kiosk solution advantages:
- IBM has a growing number of self-service customers in the air travel industry
- IBM can provide support to airline customers on a world wide basis
- The IBM platform and application are designed to the IATA Common Use Self-Service standard -- allowing airlines and airports to share the kiosk infrastructure.
IBM has extensive experience in:
- Developing self-service applications
- Integrating with existing systems
- Rolling out customized solutions
- Facilitating management convenience through remote monitoring
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| Reduce customer wait time with kiosks
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Airline and airport self-service kiosk solutions are designed to help with current travel industry challenges:
- Security concerns/consumer fear
- Need to contain costs
- Customer convenience
- Aging systems and infrastructure
- Intense competition
- Lack of product differentiation
Kiosks can be a powerful addition to your e-business strategy for:
- Improving customer service and satisfaction
- Building customer loyalty
- Meeting customer demand for self-service
- Reducing the unit cost of check ins
Airlines now using IBM kiosks:
- Alitalia
- Air Canada
- Air New Zealand
- British Airways
- KLM
- Singapore Airlines
- Southwest Airlines
- United Airlines
- US Airways
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| Boost customer loyalty
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Airline and airport self-service kiosk solutions can be a powerful addition to your e-business strategy for:
- Increasing customer convenience and reducing time spent waiting in lines
- Improving customer satisfaction
- Expanding airport infrastructure -- add kiosks on or off the concourse
- Building customer loyalty, repeat business
- Reducing costs by maximizing your employees' time and work
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