|
|
Self-service kiosk solution for airlines and airports from IBM
|
|
|
|
|
|
|
| Convenience for you and your customers
|
|
Airline and airport self-service kiosk solutions are designed to boost customer satisfaction by letting passengers quickly and easily check in at the airport, select or change seating, and print out a boarding pass. Kiosks can let customers avoid waiting in long lines. And kiosks can maximize terminal space and your employees' time and efforts.
|
|
|
|
|
| Why IBM kiosk solutions?
|
Gain advantages with airline and airport self-service kiosk solutions:
- IBM has successfully delivered air travel kiosk solutions around the world -- you get proven technology.
- The IBM platform is designed to offer airlines and airports a common use environment for sharing kiosks.
- IBM is a committed member of the IATA's Common Use Self-Service management group.
IBM has extensive experience in:
- Developing self-service applications
- Offering management convenience through online remote monitoring
- Integrating with existing systems
- Rolling out customized solutions
|
|
|
|
|
| Reduce customer wait time with kiosks
|
Airline and airport self-service kiosk solutions can be a powerful addition to your e-business strategy for:
- Improving customer satisfaction
- Building customer loyalty
- Reducing costs
- Maximizing use of floor space
Airlines now using IBM kiosks to give customers faster, more convenient service include:
- Alitalia
- Air Canada
- Air New Zealand
- British Airways
- KLM
- Singapore Airlines
- Southwest Airlines
- United Airlines
- US Airways
Airlines and airports can benefit from the common-use IBM environment. The IBM kiosk platform is designed to offer airlines and airports the ability to:
- Share common kiosks.
- Improve customer service and convenience.
- Optimize investment in IATA Common Use Self-Service certified applications.
- Meet customer demand for self-service.
- Reduce the unit cost of check ins.
- Improve your floor space utilization.
We have experienced IBM teams who can handle the various aspects of your kiosk solution:
- Concept and design
- Software development
- Fabrication of standard or custom enclosures
- Installation and training
- Ongoing maintenance and support
Kiosk capabilities give customer benefits:
- Fast, seamless transit through airport facilities
- Staff support
- Seat selection
- Local Language support
- Frequent flyer update
- Faster check in
|
|
|
|
|
| Improve customer communication, service
|
Airline and airport self-service kiosk solutions are effective when used in larger, enterprise-wide solutions. Our kiosk systems can help:
- Allow customers to quickly view their options.
- Integrate seamlessly with legacy systems and other sales channels.
- Offer effective methods of monitoring usage and performance.
- Link kiosk check in with other technology -- passengers can start check-in process on mobile phone and collect boarding pass from kiosk.
|
|
|
|
|
| Boost customer loyalty
|
Airline and airport self-service kiosk solutions can be a powerful addition to your e-business strategy for:
- Improving customer satisfaction with convenient self service
- Building customer loyalty, repeat business -- capturing frequent business travelers
- Attracting busy, on-the-go travelers to kiosks
- Maximizing your employees' time
- Reducing unit cost of check ins
- Maximizing use of floor space -- shorter lines
|
|
|
|
|
|
|
|
|
