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IBM hotel self-service kiosk solution
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| Put your hotel at their fingertips
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IBM can help you implement a hassle-free automation of tasks, enabling faster check-in and out, and reducing costs across your operation. Yield significant savings with reduced front desk staffing needs. Increase guest satisfaction, especially for those who are inclined to self-empowerment. And allow your front-line service staff to refocus on value-added guest interactions.
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| Real world experience
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With self-service as the catalyst, hoteliers have the opportunity rethink the guest experience. The IBM self-service solution is tailored to your exact hospitality needs with a variety of self-service tools that include leading kiosk designs, outstanding software, proven applications and after sales support.
Free-standing, countertop and anyplace kiosks are available. The kiosks offer a wide variety of features such as: -
Optional barcode scanner, passport reader, smart card reader and debit keypad.
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Parts designed to be field-replaced rather than field-serviced, to minimize kiosk downtime.
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Non-proprietary hardware, allowing options for upgrades.
The kiosks feature IBM’s proven Common Use Self-Service Standard (CUSS) compliant middleware. And IBM Kiosk Manager provides remote systems management and monitoring, including real time device monitoring, application statistics gathering and support scheduling, all while linking to your corporate systems management software of choice.
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| Improve the guest experience while reducing costs
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Leveraging IBM's experience as the leading provider of self-service solutions to the airlines all of IBM’s kiosks feature the Common Use Self-Service Standard (CUSS). IBM helped develop the CUSS standard which makes it possible to improve the guest experience through the use of a single kiosk for hotel, airline and car rental purposes.
IBM hotel self-service kiosk solutions are designed to offer exceptional convenience, enabling your guests to: -
Check into hotel system.
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Get room cards.
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Bypass the front desk—and lines.
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Check out in a similar, easy way.
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Review statements.
The IBM self-service kiosk: -
Addresses the changing needs of your customers by integrating and simplifying the travel experience from car to air to hotel.
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Reduces your front-desk labor and training costs.
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Alleviates personnel demand during peaks and troughs.
Customizable options include: -
Applications and graphics that can match the requirements and branding of your individual hotel property.
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Cabinetry options let you customize the look of your kiosks.
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Kiosks that can even be built into your front desk.
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Modular design for both free standing and counter top models.
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Larger touch screen for accessibility.
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