Solutions

As telecommunication services evolve and competition stiffens, you need new ways to streamline processes. Meet and exceed service-level goals. And get the most from existing investments while planning for the future. IBM can help with a solution designed to address your unique business and operational challenges.

The telecommunications industry is in a constant state of change. Convergence and consolidation blur boundaries. Advancing technologies disrupt traditional structures. New competitors are entering the market. IBM and Oracle can help with innovative new solutions that transform business and operational support systems.

Align your IT investments with your business objectives. Minimize downtime and streamline recovery processes. Customers expect your organization to run without service interruption. Don't disappoint them. We can help with business continuity strategies and planning for high availability and recovery.

Energy costs can consume 30 to 40% of your operational budget—and these costs are projected to double over the next 5 years. Proactively addressing carbon management now can help you achieve compliance before mandates, develop a competitive advantage, strengthen your brand image and attain a high caliber workforce.

Your call center system can be a critical asset or a costly liability. IBM can help reduce the complexity of providing exceptional customer service on demand. Capture customer information and transform it into business intelligence. Deepen computer telephony integration into interactive voice response, Web and agent desktop systems.

Who are your best customers? With churn rates at an all-time high, telecommunications service providers seek strategies that can increase selective customer loyalty and retention. We can help you understand, provide better service to and retain those customers most important to your business, so you can compete and win.

With customers demanding more high-quality services, faster and at a lower cost, your operational bywords must be service quality, efficiency, flexibility and reliability. To face the challenges of adding converged services to your network, you need an end-to-end service quality management solution from IBM.

How well do you know your customers? Can you leverage information from every point of contact? Is your company able to proactively market to your telecom customers based on their preferences and behavior? If you want to better understand and anticipate the needs of your clients, turn to IBM.

Are you looking for a way to reduce the time of your service provisioning process or deploy a new service quickly? Do you need to cut costs to improve your bottom line and help finance new revenue-producing services? We can help you support these goals by integrating your business and operations support systems.

To stay competitive, telecommunications companies must take aggressive steps to implement and support multi-channel customer self-service. Executing limited point solutions is not the answer. Our solution can help you become customer-centric and create measurable benefits—cutting costs and enhancing revenues.

Is your mission-critical data protected? Are you prepared for future growth? Efficiency, ease-of-use and lower costs are essential to managing the vast amounts of information produced by next-generation telecom services. IBM can help you manage and protect your data with a storage solution designed for telecom service providers.

Need a technology platform that promotes faster development of telecom service offerings? IBM has designed a carrier-grade, highly available, integrated platform for telecommunications service providers. This solution can help improve your ability to respond to new opportunities, market changes and competitive threats.

Building a next-generation network infrastructure requires expertise that you may not have in-house. If you do, you may face long development cycles, integration efforts and resource needs that are beyond your budget. IBM has a solution that can help you more cost-effectively deploy next-generation network technologies.

Could your business use a less complex, more collaborative and responsive working environment? Are leaner budgets causing you to do more with less? We can help you build a cost-efficient e-workplace environment to improve workforce effectiveness and productivity.

Can your company bill and collect the revenue it generates? Is it possible to prevent revenue leakage, generate new income and improve customer loyalty? Are your financial statements accurate, certifiable and Sarbanes-Oxley compliant? IBM can help you implement an end-to-end revenue assurance strategy.

The telecommunications industry is dynamic and challenging. Getting new services to market faster is critical. Success rests on the ability to capture the loyalty of an increasingly savvy and discriminating customer base. Adapt to unrelenting change with IBM Service Delivery Platform.

What does it take to create a truly next-generation service delivery environment? The IBM Service Provider Delivery Environment (SPDE) is an open systems–based, SOA–enabled framework designed to help get you there. Envision and deliver new multimedia services faster, easier and more cost effectively.

Looking for a way to improve data availability, reduce downtime, decrease management and administrative costs, and improve asset utilization? A centrally managed storage area network solution from IBM offers numerous options for your storage infrastructure and helps you compete in the e-business world.

Technological change is creating a dynamic marketplace where rapid and cost-effective development of new services is crucial to business survival. The evolution from the traditional Public Switched Telephone Network to packet-based networks has begun—and IBM can help you get there.

You need to spot trends sooner. Better understand customers. Have consistent, reliable information when and where you need it. But your business information is scattered among multiple disparate and siloed information systems. IBM can help integrate and transform your data and content to deliver information you can trust.

Telecom service providers that are strong collaborators have been shown to outperform their competitors. IBM can help you leverage Web 2.0 technologies to expand collaboration across your organization. Blogs. Wikis. Social tagging. Surveys. Generate new ideas for innovative services that can give you a competitive edge.

With new competition from the cable industry, telecommunications companies need to provide high value, "stickier" services to reduce customer churn. As markets mature, broadband entertainment may be the only option for average revenue per user (ARPU) growth. Are you ready to cash in on this opportunity?

Leverage IP Multimedia Subsystem solutions as you transition to next-generation networks. Deploy new revenue-generating services cost effectively and flexibly. Begin the transition to a common, scalable service creation and delivery environment. Maximize innovation and time to market. Minimize cost and risk.

Reduce costs and improve your return on investment by consolidating workloads that run on multiple servers. IBM offers Linux-based hardware, software and services to provide you with a cost-effective way to run an Internet data center and e-business.

Make better use of your current enterprise technology investments. The Media Hub Solution Framework is designed to provide media and entertainment companies a new approach to help reduce costs and get new products and services to consumers more rapidly through improved production and distribution capabilities.

Downloads, mobile games and streaming video are growing rapidly, providing a huge opportunity for service providers—music downloads alone are expected to reach US$9.3B by 2009. Is your business ready to exploit the growth potential? Will your infrastructure scale to meet demand? IBM can help enhance your content services.

Network lifecycle management from IBM can help you simplify and automate your network processes. Synchronize customer demand by integrating your systems with your partners. Integrate your business and operation support systems (BSS and OSS). Build a leaner next-generation network.

For telecom service providers, order-to-cash, which includes applications and processes from ordering through collections, presents significant opportunities for performance improvement. IBM can help you eliminate silo processes. Enhance customer care, order management and billing. Embrace IP convergence. Improve margins.

Resource manager from IBM is a proven voice and data platform that can help service providers quickly deliver new and enhanced telephony services through existing circuit switches and next-generation packet networks—generating new sources of revenue for service providers while reducing subscriber churn.

In telecommunications, security is a high priority. Protect revenue-generating networks and build profitable managed security services with carrier-grade telecommunications security solutions from IBM. Our comprehensive portfolio of security products and services can help you cost-effectively manage risk and grow revenue.

As a telecom service provider, you need reliable and scalable platforms to meet the changing demands of your business. Now you can consolidate servers onto a single system and increase server capacity on demand—while reducing cost and increasing capabilities.

Secure a method for storing, accessing and using large amounts of data strategically. Implement CRM, business intelligence and other applications across your enterprise. A data warehouse from IBM can provide telecommunications firms with the data required to make better business decisions—quickly and accurately.

Are you looking for a more creative and cost-effective way to train your employees? The American Society for Training and Development reports that the average company trains almost 80 percent of their workforce. What are you doing to bring your team up to speed and achieve your training objectives?

Would your customers appreciate secure, mobile Internet access? How about a customized home page? Wireless portal platform from IBM delivers a scalable, mobile infrastructure with security features that can help improve your customer service and support new revenue-generating products and services.