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BSS/OSS billing transformation from IBM
As telecommunication services evolve and competition stiffens, you need new ways to streamline processes. Meet and exceed service-level goals. And get the most from existing investments while planning for the future. IBM can help with a solution designed to address your unique business and operational challenges. |
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Business continuity infrastructure solution from IBM
Align your IT investments with your business objectives. Minimize downtime and streamline recovery processes. Customers expect your organization to run without service interruption. Don't disappoint them. We can help with business continuity strategies and planning for high availability and recovery. |
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Contact center optimization from IBM
Your call center system can be a critical asset or a costly liability. IBM can help reduce the complexity of providing exceptional customer service on demand. Capture customer information and transform it into business intelligence. Deepen computer telephony integration into interactive voice response, Web and agent desktop systems. |
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Customer loyalty and retention solutions from IBM
Who are your best customers? With churn rates at an all-time high, telecommunications service providers seek strategies that can increase selective customer loyalty and retention. We can help you understand, provide better service to and retain those customers most important to your business, so you can compete and win. |
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End-to-end service quality management solution from IBM
With customers demanding more high-quality services, faster and at a lower cost, your operational bywords must be service quality, efficiency, flexibility and reliability. To face the challenges of adding converged services to your network, you need an end-to-end service quality management solution from IBM. |
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Enterprise customer analytics from IBM
How well do you know your customers? Can you leverage information from every point of contact? Is your company able to proactively market to your telecom customers based on their preferences and behavior? If you want to better understand and anticipate the needs of your clients, turn to IBM. |
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Flow through provisioning, IBM WebSphere Business Integration for Telecom
Are you looking for a way to reduce the time of your service provisioning process or deploy a new service quickly? Do you need to cut costs to improve your bottom line and help finance new revenue-producing services? We can help you support these goals by integrating your business and operations support systems. |
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IBM Contact Center Optimizer for telecommunications
To stay competitive, telecommunications companies must take aggressive steps to implement and support multi-channel customer self-service. Executing limited point solutions is not the answer. Our solution can help you become customer-centric and create measurable benefits—cutting costs and enhancing revenues. |
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IBM Information Infrastructure for telecommunications
Is your mission-critical data protected? Are you prepared for future growth? Efficiency, ease-of-use and lower costs are essential to managing the vast amounts of information produced by next-generation telecom services. IBM can help you manage and protect your data with a storage solution designed for telecom service providers. |
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IBM Integrated Platform for Telecommunications Extended Offering Solution
Building a next-generation network infrastructure requires expertise that you may not have in-house. If you do, you may face long development cycles, integration efforts and resource needs that are beyond your budget. IBM has a solution that can help you more cost-effectively deploy next-generation network technologies. |
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IBM Integrated Platform for Telecommunications
Need a technology platform that promotes faster development of telecom service offerings? IBM has designed a carrier-grade, highly available, integrated platform for telecommunications service providers. This solution can help improve your ability to respond to new opportunities, market changes and competitive threats. |
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IBM On Demand Workplace for telecommunications
Could your business use a less complex, more collaborative and responsive working environment? Are leaner budgets causing you to do more with less? We can help you build a cost-efficient e-workplace environment to improve workforce effectiveness and productivity. |
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IBM Revenue Assurance Solution for Telecommunications
Can your company bill and collect the revenue it generates? Is it possible to prevent revenue leakage, generate new income and improve customer loyalty? Are your financial statements accurate, certifiable and Sarbanes-Oxley compliant? IBM can help you implement an end-to-end revenue assurance strategy. |
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IBM Service Provider Delivery Environment
What does it take to create a truly next-generation service delivery environment? The IBM Service Provider Delivery Environment (SPDE) is an open systems-based, SOA-enabled framework designed to help get you there. Envision and deliver new multimedia services faster, easier and more cost effectively. |
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IBM TotalStorage storage area network solution
Looking for a way to improve data availability, reduce downtime, decrease management and administrative costs, and improve asset utilization? A centrally managed storage area network solution from IBM offers numerous options for your storage infrastructure and helps you compete in the e-business world. |
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IBM WebSphere Everyplace Server for Telecom
Technological change is creating a dynamic marketplace where rapid and cost-effective development of new services is crucial to business survival. The evolution from the traditional Public Switched Telephone Network to packet-based networks has begun—and IBM can help you get there. |
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Information integration for telecommunications from IBM
You need to spot trends sooner. Better understand customers. Have consistent, reliable information when and where you need it. But your business information is scattered among multiple disparate and siloed information systems. IBM can help integrate and transform your data and content to deliver information you can trust. |
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Innovation factory for telecom from IBM
Telecom service providers that are strong collaborators have been shown to outperform their competitors. IBM can help you leverage Web 2.0 technologies to expand collaboration across your organization. Blogs. Wikis. Social tagging. Surveys. Generate new ideas for innovative services that can give you a competitive edge. |
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Internet Protocol Television and Video-on-demand from IBM
With new competition from the cable industry, telecommunications companies need to provide high value, "stickier" services to reduce customer churn. As markets mature, broadband entertainment may be the only option for average revenue per user (ARPU) growth. Are you ready to cash in on this opportunity? |
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IP Multimedia Subsystem solutions from IBM
Leverage IP Multimedia Subsystem solutions as you transition to next-generation networks. Deploy new revenue-generating services cost effectively and flexibly. Begin the transition to a common, scalable service creation and delivery environment. Maximize innovation and time to market. Minimize cost and risk. |
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