Retail

Solutions for the retail industry

Attract. Interact. Transact. Take the customer experience to the next level

Our view: As retailers create sustainable, profitable growth, they look for new ways to provide a shopping experience that is so satisfying, customers are compelled to recommend and promote the store to others.

Read the report: Turning shoppers into advocates: the customer-focused retail enterprise

What we offer

Business solutions Turn your customers into advocates. IBM customer-centric solutions can help you deliver superior shopping experiences, while driving operational excellence throughout your retail organization.

Integrated multi-channel retailing

Merchandising and supply chain

Retail business intelligence

TotalStore

Business consulting



	Services to help retailers enhance the customer experience

	IBM Global Financing services for retailers

Technology services

Small and midsized business


	IT services that deliver real results for retailers
	Enterprise security

Solutions for small and midsized retailers

Innovation at work—our latest thought leadership



	Why advocacy matters to online retailers: customer focus can mean greater loyalty and financial returns are in store

	Why advocacy matters to drugstores and pharmacies

	Why advocacy matters to retailers: insights from five retail segments

	Why advocacy matters to grocers: surveyed consumers give retailers food for thought

	Why advocacy matters to apparel retailers: customer focus requires apparel retailers to dress for success