Solutions

	All solution areas
	Deliver a superior shopping experience

	Create a demand-driven merchandising and supply chain
	Drive operational excellence

Solutions

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	Business intelligence for retail from IBM Are you using all your data to support decisions across your business? With a data warehouse solution optimized for retailers, you can integrate data collected from stores and warehouses. Help ensure everyone involved in a project is working from the same, up-to-date, accurate information—regardless of their location.

	Collaborative promotions planning from IBM Do your promotions drive sales? Can you react quickly to changes in customer demand? Find the best promotional deals for customers? Simplify communication with suppliers? Ensure enough stock for a good display without excess after the promotion? IBM can help trading partners plan and execute promotions more effectively.

	Collaborative supply chain management from IBM The success of your business depends on the effectiveness of your supply chain. Can you be sure your business partners will ship on time? Are shipping errors eroding profits? Can you confidentially track every order from origination to completion? Our collaborative solution can vitalize your extended supply chain.

	Customer interaction and channel integration from IBM Sales channels can no longer be managed as separate entities. Kiosks. Web sites. POS systems. Wireless devices. In-store. Catalogs. Call centers. Disparate channels can lead to business practices and information that frustrate and confuse customers. You have to leverage customer information across touch points.

	Digital content management for retail from IBM How do producers, editors and managers access your content? Is your fragile, original content preserved in a format that lasts for years? Do you ever lose assets and have to spend valuable resources re-creating them? How effective is your process to manage rich media objects?

	Digital surveillance for retail from IBM How do you currently manage daily security incidents, unplanned disasters and shrinkage problems? What processes have you implemented to prepare for these situations? IBM can help you answer these questions with a fully automated video asset management and monitoring solution for rapid access and retrieval of video content.

	Dynamic digital merchandising for retail from IBM Dynamically delivered, rich media promotions can change customer purchasing decisions at the point of purchase and increase revenue. Cross-selling and impulse buying can mean the difference between profit and loss. Are you ready to profit through new merchandising opportunities? IBM can help you influence customers to buy.

	Enterprise marketing management from IBM To get the business of today's savvy shopper and keep them coming back, you need to be sure every contact is relevant and provides value. Deliver tailored messages and offers based on the customer's profile. Efficiently launch and manage multichannel marketing campaigns. Track the success of your programs—with systems from IBM.

	Foundation data and analytics from IBM Who are your customers? What makes them happy? Bargains and sales...a knowledgeable staff...personalized attention? To motivate your customers, keep them coming back and get them to spend more, you need to understand what they want out of the shopping experience and then deliver it.

	IBM AnyPlace Kiosk Today, people want instant access to information, special services and e-business transactions, whether they are shopping, traveling, dining out or accessing information of any kind. With the IBM AnyPlace Kiosk family of products, you can deliver a rich, compelling, interactive experience directly to customers—virtually anyplace.

	IBM Learning solution Are you a retailer with high training and human resource costs due to employee turnover? Would you like to increase employee retention? Reduce the cost of training your employees? IBM can help you increase employee effectiveness through better training and product knowledge—and reduce turnover.

	IBM Self Checkout Improve customer satisfaction. Since active, self-sufficient shoppers have limited time, they see clear value in self-checkout as a faster, easier alternative. Meet customer demand and gain competitive advantage. Build loyalty. Our intuitive, user-friendly solution works well in virtually any store format.

	IBM Workplace for Retail Advertising Marketing and Promotions Knowing your customer can give your promotions an edge. In the retail marketplace today, responsive promotions and advertising management is key to competitive success. An on demand workplace solution that includes customized management tools can help your marketing teams make informed decisions about campaigns.

	Integrated multi-channel retailing from IBM Customers want to shop when and how they want, whether via Web, in-store or on the go. Creating a seamless shopping experience between those touchpoints requires a single view of your customers and inventory, helping to secure your customer relationships and grow revenue. IBM can help.

	Item and price synchronization from IBM Inaccurate invoices and orders. Returned product. Misunderstandings about a product's placement or distinguishing features. We can help suppliers and retailers solve these problems by developing and leveraging a shared definition of the most basic element of the trading relationship—the product.

	Loss Prevention for Retail How do you currently manage daily security incidents, unplanned disasters and shrinkage problems? What processes have you implemented to prepare for these situations? IBM can help you answer these questions with a fully automated video asset management and monitoring solution for rapid access and retrieval of video content.

	Merchandise assortment and planning from IBM Take the guesswork out of merchandising planning. Avoid markdowns. Generate more profit from each product. We can help you understand your customers so you have the right stock, in the most profitable channel. Don't put products on sale. Put them where they will sell.

	Merchandising and supply chain solution for retail from IBM Plan, source and allocate customer-specific assortments in your merchandising and supply chain. Create effective and efficient paths to market. Enable inventory visibility from source to sales. Improve customer satisfaction. This solution integrates systems and analytics with products and services to meet customer demand.

	Merchandising and supply chain solution from IBM and SAP Meet the expectations of your customers by providing the right product in the right place at the right price to meet demand. Leverage up-to-date integrated consumer data collaboratively with your suppliers to enable real-time planning down to the store level.

	Mobile POS solutions from IBM Retail businesses must adopt a wide range of applications for the store to improve operations, better serve customers and stay competitive. Mobile POS solutions from IBM can help increase customer satisfaction. Quicken and increase the effectiveness of the checkout process. Increase customer interaction with employees.