Retail resources
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Why advocacy matters to online retailers: Customer focus can mean greater loyalty and financial returns are in store
Customer service has always been a differentiator in retail. As the market diversifies globally and online, customer advocates are a powerful business asset. This paper discusses the findings from an IBM survey that identifies the attributes that most influence advocacy in the retail segment. |
22 May 2008 |
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IBM Information on Demand in action
Retailers today compete on information. The more you know about customers, inventory and market conditions, the more competitive you’ll be. And it’s not just what you know, but when. The race is on to unlock enterprise information, to analyze it and take appropriate action. |
19 May 2008 |
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Why advocacy matters to drugstores and pharmacies
Mass merchants, supercenters and online mail-order outlets are changing the competitive landscape for drug stores and pharmacies. This brochure from the IBM Institute of Business Value explores how to turn customers into advocates by putting an emphasis on convenience, a positive store experience and good customer service. |
15 May 2008 |
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IBM Security Solutions for Retail
Security Solutions help Retailers reduce the risk of security impact to the business and improve the efficiency of security management. |
30 Apr 2008 |
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Finding the Integrated Multi-channel Retailer: A market view from Retail Systems Research
This study finds that retailers have made significant progress in integrating the processes that support multi-channel sales by more closely aligning purchasing and fulfillment across channels. |
01 Apr 2008 |
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Building a customer-centric business through information and collaboration: What’s in store for retailers
Technology is the key to realizing your retailing potential. As such, the time is now to overcome IT obstacles so you can turn shoppers into advocates. This brochure explores how you can become more customer centric with portal-based products such as Web 2.0 and Lotus Connections. |
19 Mar 2008 |
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Rethinking retailing with SOA: New levels of flexibility, agility and cost-efficiency
In retail, getting the right products on the right shelves at the right time is key. But shifting customer demand, intense competition and global sourcing are creating business and IT complexity. This IBM Institute of Business Value paper explores how service-oriented architecture (SOA) can help alleviate these challenges. |
12 Mar 2008 |
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Gartner industry research note: IBM expands retail Service-Oriented Architecture Foundation to enterprise level
On 9 January 2008, IBM announced the launch of its Retail Integration Framework, an enterprise-level software architecture that is the next logical evolution of the company’s Store Integration Framework… This is the most significant retail announcement from IBM since the launch of its Store Integration Framework in 2003. |
05 Feb 2008 |
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Why advocacy matters to retailers: Insights from five retail segments
According to a 2007 series of IBM surveys, retailers that successfully implement customer-focused initiatives have a greater number of advocates and often outperform their competitors. This paper from the IBM Institute of Business Value explores the key attributes that help turn everyday shoppers into loyal advocates. |
30 Jan 2008 |
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IBM Retail Integration Framework overview video
Are you looking for opportunities to boost customer devotion, while optimizing processes across your business to improve revenue? This video provides an overview of how the IBM Retail Integration Framework can help you establish a more customer-centric operating model. |
22 Jan 2008 |
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IBM Retail Integration Framework see it in action
Are you able to deliver the right information to the right people and applications at the right time to create a unique shopping experience for each customer? This video shows the IBM Retail Integration Framework in action using a scenario that leverages radio frequency identification (RFID) for better customer insights. |
22 Jan 2008 |
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How immersive technology can revitalize the shopping experience
Why do shoppers choose to come to your store on any given day? Do they search for products online first and then come in or do they start their decision-making process inside the store? How do they feel when they leave? Did you offer unique, empowering experiences and services that leave them excited to come back again? |
10 Jan 2008 |
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IBM next generation e-commerce for retailers
The Web has become an important channel for retailers and consumers alike; no longer an independent channel but a vital part of a retailers’ overall sales strategy. |
04 Oct 2007 |
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Open Point-of-Sale demonstration from IBM
IBM Open POS Solutions were developed to offer greater functionality out of the box and to allow flexible, seamless, integration with today's exciting store solutions as well as future innovations. |
13 Jun 2007 |
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A world of extremes for retailers
Offering a great shopping experience to all of their clientele—from baby-boomers to teenagers—is what it takes for retailers to succeed in today’s highly competitive marketplace. In this episode of Hardcall with Matt Chrishews, you can gain insight into how to meet this challenge. |
28 Feb 2007 |
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Overcoming the Data Disadvantage
Find out how companies are overcoming the data disadvantage in this contentworld News Digest article by Janet Perna, General Manager, IBM Data Management Solutions. |
06 Oct 2006 |
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The retail merchandising supply network
By optimizing their supply chains, retailers can improve efficiency, drive competitive advantage, and enhance their customers' shopping experiences. |
05 Jun 2006 |
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Establishing trust through traceability
Retail food product safety issues are driving the need for better traceability. To protect the product, the brand and the customer, we believe “full value traceability” is the answer. This brochure explores how this approach can help empower the brand, enhance consumer confidence and provide a competitive advantage. |
31 May 2006 |
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Innovation that Matters - Retail
In a world of extremes, consumers are shopping at mega-retailers for commodity goods and at speciality emporia for affordable luxury. What will the retailers in that middle distance do to get people to shop in their stores and buy? |
15 Mar 2006 |
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The Shopping Tribe
Retailers in the past have flirted with the idea of dynamic signage -the electronic display if in-store advertising and merchandising. However they have often used it as a standalone tool and the results have been mostly disappointing. Still, uses of electronic signage are common and becoming more so every day. |
21 Feb 2006 |
