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Here you'll find overviews, fact sheets, demos and other information related to IBM solutions.
Retail resources
| Title | Date |
|---|---|
In the digital age, retailers face significantly greater security challenges than can be settled with locks and bats. These challenges and how IBM SecureStore solutions can meet them are discussed. | 01 Sep 2008 |
Are you delivering a superior shopping experience across all of your retailing channels? Given that consumers today no longer limit their shopping to a single channel, the need to provide a seamless experience regardless of where, when and how your customers choose to shop, is a competitive imperative. | 25 Aug 2008 |
Moosejaw Mountaineering, a leading outdoor-adventure retailer, adopted new e-commerce strategies to remain the destination of choice. This brochure discusses how Moosejaw implemented a solution from IBM and Business Partner, Crossview, to create a seamless, interactive, community shopping experience in all sales channels. | 06 May 2008 |
A number of studies have concluded that customers who shop from multiple channels are more profitable and have a greater lifetime value than those who shop from only one channel. | 28 Apr 2008 |
In retail, success is about having the right product at the right time, place and price. But new technologies, devices and channels are putting the customer charge of how, when and where they shop—making satisfying customer demand more complex than ever. This brochure addresses how Oracle Retail and IBM can help. | 23 Apr 2008 |
Global Retail Insights has identified a number of important criteria for evaluating both the true costs and the key business value of a new store systems strategy. | 18 Apr 2008 |
Introducing the IBM Retail Integration Framework, the path to enabling your existing and new applications to seamlessly share information within the store and across the enterprise using a service-oriented architecture (SOA). This framework enables new, more efficient and optimal workflows and business processes. | 01 Apr 2008 |
IBM Retail Hardened POS is an asset that Retail Store Solutions delivers to Retail customers that helps protect the long term investment in IBM point-of-sale hardware and peripherals. | 28 Jan 2008 |
With 2006 sales of $18.2 billion, Staples serves consumers and businesses ranging from home-based businesses to Fortune 500 companies in 22 countries throughout North and South America, Europe and Asia. | 20 Dec 2007 |
We invite you to stop by our booth and share an exciting experience. While you are in the Exhibit Hall, come see and hear about the latest IBM activities in the Pavilions. | 11 Dec 2007 |
How do you win in today’s fiercely competitive apparel retailing market? Your customer base is diverse and they know what they want, but will they buy from you? Read this IBM Institute for Business Value paper for results of a consumer survey to learn what drives customer advocacy. | 29 Nov 2007 |
Today's leading retail organizations understand that multi-channel retailing has become a competitive imperative, but few companies have fully realized the opportunities presented by this strategy. | 05 Oct 2007 |
Today’s consumers are more demanding than ever when it comes to expected levels of service and how they interact with a retailer. They want to shop whenever and however they please, through any channel, without making any sacrifices. | 04 Oct 2007 |
A fact of life in today’s retail environment is that it is harder than ever to generate and maintain customer loyalty. With near-instant access to information, customers have become well-informed. | 04 Oct 2007 |
The gifting market—buying gifts for friends and family—represents a significant percentage of consumers' annual spending. The majority of this spending centers on holidays and key life events, such as weddings, birthdays and showers. | 04 Oct 2007 |
The BladeCenter-S provides an ideal platform for the processing and data needs of the distributed Digital Video Surveillance application. This powerpoint is a single page overview of the value of the total solution beginning with the retailer pain point and including the infrastructure proposal. | 22 Sep 2007 |
Retailers are under increasing pressure to reduce labor and operational costs, streamline associate training cycles and grow revenues. | 21 Sep 2007 |
Food retailers typically struggle to differentiate themselves, especially when they rely on the standard levers of cheaper prices and geographic penetration. By concentrating on customer advocacy, grocers can create new ways to differentiate and can ultimately pursue customer-focused initiatives and investments with greater precision and success. | 13 Sep 2007 |
Retailers are increasingly seeking innovative solutions for identifying customers – for use in personalizing the shopping experience, targeting promotions, and/or complying with regulatory requirements (e.g., HIPAA). | 31 Jul 2007 |
One of the most valuable pieces of customer data is an email address. With an e-mail address, retailers can promote relevant products and services, provide status updates or new product information, solicit customer feedback, and many more value added services. Without an e-mail address, | 22 Jul 2007 |
A new technology seems to come to market each week. Retailers feel compelled to invest in technology to gain competitive advantage. However, no investment guarantees success without the buy-in of the people who must make it work at the store. | 16 Jul 2007 |
The classic movie, "Miracle on 34th Street&#quot;, showed the interior of a major department store during the holiday selling season. How different do department stores really look today, now sixty years later? Sure fashions have changed... somewhat! | 16 Jul 2007 |
For more than one hundred years, customers have selected their products in stores and have had them rung up at cash registers. This may not be a problem that necessarily needs fixing; however, is there not something better to handle transactions in the stores today? | 16 Jul 2007 |
Retail has always been a business of pennies. Most retail formats have thin realized profit margins compared to other industries. This environment drives close scrutiny of store operations and results in many poor decisions. Typically, store level labor is the second largest controllable expense beyond the cost of goods (inventory). | 16 Jul 2007 |
Stores are quickly reaching their limits of technology workloads. As store capabilities increase to meet consumers’ demand,retailers must build an infrastructure roadmap. Complex traditional store infrastructure inhibits progression to an effective one. | 16 Jul 2007 |
This study, from the Coca-Cola Retailing Research Council and IBM, maps the current food retail market in Asia and identifies the elements of successful store formats. It also explores shoppers’ views and how they relate to and select between formats, helping you decide which format is best for your market. | 30 May 2007 |
In retail, knowing your customers is the key to success. With information from all customer touch points, you can derive more value from each customer and turn them into advocates. This executive summary discusses how transforming your processes, culture and systems can help you become a more customer-centric organization. | 20 Apr 2007 |
In this article, Simon Terry, EMEA Consumer Products Supply Chain Leader at IBM Global Business Services, outlines some of the supply chain challenges consumer products companies face based on the "Global Commerce Initiative study: 2016: The Future Value Chain." | 29 Mar 2007 |
Chip and PIN has already set new standards of security for retailers, customers and banks alike, and opened new possibilities of speed and efficiency. It is trusted by shoppers, supported by the banks, and embraced by the vast majority of the retail industry. | 10 Jan 2007 |
Datavantage and IBM Open POS Solutions | 08 Jan 2007 |
Marketing to both teens and boomers is daunting. They shop for different things in different ways and their expectations of the experience itself are vastly different. Based on a study of shopping preferences, this resource from the IBM Institute of Business Value provides insight into how to relate to these diverse groups. | 04 Jan 2007 |
Complete POS software configurationsincluding an ISV application that is built on J2EE technology and runs on IBM Store Integration Frameworkpackaged and proven for retail store environments. | 16 Nov 2006 |
This whitepaper, underwitten by IBM, identifies the four key factors in making the decision between a services model and on-premises installation. It also argues that the decision should be analyzed in terms of discounted cash flows and presents examples of such calculations. | 25 Oct 2006 |
Combining IBM's Award winning Websphere Commerce Suite with IBM's Content Manager takes Digital Media Management to the next step — beyond ROI's — to Revenue Generation. | 25 Oct 2006 |
This report from Enterprise Management Associates provides and overview of the disruptive influence that online retail is having on today's competitive retail marketplace and how IBM IT Service Management Solutions for Retail can support a business model for success. | 17 Oct 2006 |
Electronic security surveillance can make the difference in solving a crime—an image of a criminal in the act gives police a face to look for and evidence for a jury to see. | 06 Oct 2006 |
Explore the shift in consumer perspectives on the shopping....the shift that requires retailers to make certain fundamental adjustments to their basic selling paradigm or risk being marginalized and surpassed by their competitors who do... | 23 Aug 2006 |
In the store, the point of sale (POS)—including in-store kiosks, self-checkout systems and traditional checkout lanes—is the heart of operations. It has to be reliable and process-optimized, and support changing customer-service requirements. And it’s central to controlling costs. | 08 Aug 2006 |
Transforming your entire infrastructure could be more than just a challenge; getting it wrong could place the heart of your enterprise at risk. Oracle Retail and IBM can help. | 08 Aug 2006 |
An integrated infrastructure is critical to rapidly deploying new, differentiating capabilities. Find out how IBM can help you reduce operations and maintenance costs, helping free up capital to invest in your transformation. | 26 Jul 2006 |
To support aggressive growth plans, you need a software strategy that enables integration of acquisitions, extension of existing operations and deployment of new capabilities. Find out how IBM can help you implement a service oriented architecture that supports all of your business lines. | 26 Jul 2006 |
IBM can help you become a more innovative retailer to thrive in this ever-changing marketplace. Find out how integrated solutions from IBM—including services, hardware and software—can help shape the retail enterprise of the future. | 26 Jul 2006 |
To lead in the marketplace, you must differentiate your brands. Find out how IBM can help you create a total-store strategy, customized for each brand and focused on profit and growth. | 26 Jul 2006 |
Self-service technologies give shoppers greater control of their in-store experience. Join VT Inc. on the journey to deliver superior customer experience with innovative, reliable and highly available in-store services and point-of-sale systems. | 26 Jul 2006 |
To understand your customers and react to their needs quickly and efficiently, you need to be a sense-and-respond company. Find out how IBM solutions can help deliver secure, up-to-the-minute customer and business information. | 26 Jul 2006 |
Integrated merchandising and supply chain processes are critical from the cash register to the warehouse. Find out how IBM can help you integrate processes that reduce cost and speed time to shelf. | 26 Jul 2006 |
In today's ultra-competitive retail marketplace, customer experience is one of the few remaining ways you can differentiate. Find out how IBM can help grow your business by optimizing multiple channels. | 26 Jul 2006 |
A flexible IT strategy that enables both organic growth and growth by acquisition is imperative for true transformation. Find out how IBM can help you shift focus from non-differentiating processes to core business drivers. | 26 Jul 2006 |
This is the scenario of one fictional retailer, VT, told in eleven installments, that tracks the retail transformation journey. The company's chief officers realized that when business needs change, IT needs to change as well. | 26 Jul 2006 |
Once business and IT strategies are in place, you need to assess your system requirements. Find out how IBM can help you cost-effectively implement systems to accelerate innovation by providing information on demand, increasing productivity and enabling collaboration. | 26 Jul 2006 |
Watch a demo of IBM's Bottom of the Basket Solution | 03 May 2006 |
Are you struggling to effectively manage your merchandising and supply chain functions? This paper discusses how integrated merchandising-supply network enables retailers to overcome longstanding operating problems and deliver a more compelling customer experience. | 27 Apr 2006 |
Watch a demo of IBM's Bottom of the Basket Solution | 26 Apr 2006 |
Over the past 5-10 years, there has been a fundamental shift both in the way American consumers relate to the marketplace as well as in how they relate to or think about their purchases. In particular, consumers today are less willing to accommodate to how retailers prefer to sell. | 28 Mar 2006 |
IBM delivers services designed to help you quickly deploy new capabilities that are aligned with your retail business strategy, reduce risk and improve resiliency, while removing costs that can be reinvested in new business priorities. | 24 Mar 2006 |
IBM offers retailers breakthrough solutions that run the gamut from point-of-sale, marketing and merchandising, to customer care, inventory control, store operations, logistics and distribution, and more-and across your full range of channels as well. | 25 Jan 2006 |
In today's retail environment instant information access, micro-markets and mega-retailers are redefining the prerequisites for success. Becoming an On Demand Business is no longer an option, it's an imperative. | 16 Nov 2005 |
Today's business, regulatory and competitive pressures leave little room for delay and even less room for error in tracking retail performance. | 27 Oct 2005 |
Many retailers, however, find their path to these new solutions blocked by the costs and complexities of installing and running them in hundreds or even thousands of individual stores. | 27 Oct 2005 |
Retail-specific "data warehouses" can make consistent, up-to-date data available at the right level of detail to users across all levels of the enterprise and beyond. | 27 Oct 2005 |
Today's retailers face tremendous challenges in customer management because of the necessity of translating constantly changing data from many disparate sources into actionable information to drive higher levels of customer acquisition, loyalty and sales growth. | 27 Oct 2005 |
Today's demanding shoppers expect a buying experience that is built on satisfying their needs. Services Oriented Architecture will revolutionize the way you think about IT, and how to deliver a customer-driven experience – without breaking the bank. | 17 Oct 2005 |
This 12-page brochure, "IBM AND SAP: INNOVATE... OPERATE... DIFFERENTIATE" provides an overview of the IBM and SAP alliance. It's an informative read, complete with references provided by customers currently using, and benefiting from, our solutions portfolio. Take a look for yourself. Available in multiple languages. | 14 Oct 2005 |
Retail merchandisers face huge challenges today in getting the information and insights they need to make their product selections, placements and presentations truly competitive. And it's not for a lack of data. | 28 Jun 2005 |
New England's largest supermarket chain is using IBM's cart-mounted shopping system with application software from Cuesol to enhance customers' shopping experience and increase their sales. | 28 May 2005 |
Retail Data warehousing without limits: Gaining the freedom to focus. To help IBM clients avoid pitfalls, the IBM Retail Business Intelligence Solution (RBIS) is designed to provide retail businesses with the reach, consistency and freedom to drive powerful. | 18 May 2005 |
HBC, one of Canada's largest retailers, provides multichannel shopping experiences across Canada through its various outlets, which include Zellers' mass merchandise stores. IBM developed the Listed Inventory Database (LID) application that allows Zellers to track product sales in... | 06 Jan 2005 |
The growing demand for rich media and the exploding availability of affordable bandwidth are causing enterprises of all types to evaluate how they can more efficiently and strategically create, manage and distribute digital media. IBM is the number one provider of solutions in this field. | 30 Aug 2004 |
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