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This section includes the latest reports based on IBM research, including joint initiatives with industry organizations. You'll find analyses from the IBM Institute for Business Value, executive technical reports, and more. The Institute is staffed with industry consultants focused on helping companies solve critical business issues.
Integrate to Innovate. Retail solutions from IBM.
From the barcode to e-commerce, from e-business to self checkout, IBM, the undisputed technology leader in retail, has been part of the major innovations in the retail industry.
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Retail resources
  Title Date
IBM Security Solutions for Retail
Security Solutions help Retailers reduce the risk of security impact to the business and improve the efficiency of security management.
30 Apr 2008
Manage cost and complexity with IBM BladeCenter S and HS12: Ideal platforms for the retail store IT architecture
Now retailers can manage operational costs and reduce complexity with IBM BladeCenter S and HS12—the ideal platforms for the retail store IT architecture.
01 Apr 2008
The IBM Retail Integration Framework
Introducing the IBM Retail Integration Framework, the path to enabling your existing and new applications to seamlessly share information within the store and across the enterprise using a service-oriented architecture (SOA). This framework enables new, more efficient and optimal workflows and business processes.
01 Apr 2008
Building a customer-centric business through information and collaboration: What’s in store for retailers
Technology is the key to realizing your retailing potential. As such, the time is now to overcome IT obstacles so you can turn shoppers into advocates. This brochure explores how you can become more customer centric with portal-based products such as Web 2.0 and Lotus Connections.
19 Mar 2008
Gartner industry research note: IBM expands retail Service-Oriented Architecture Foundation to enterprise level
On 9 January 2008, IBM announced the launch of its Retail Integration Framework, an enterprise-level software architecture that is the next logical evolution of the company’s Store Integration Framework… This is the most significant retail announcement from IBM since the launch of its Store Integration Framework in 2003.
05 Feb 2008
IBM Retail Integration Framework overview video
Are you looking for opportunities to boost customer devotion, while optimizing processes across your business to improve revenue? This video provides an overview of how the IBM Retail Integration Framework can help you establish a more customer-centric operating model.
22 Jan 2008
IBM Retail Integration Framework see it in action
Are you able to deliver the right information to the right people and applications at the right time to create a unique shopping experience for each customer? This video shows the IBM Retail Integration Framework in action using a scenario that leverages radio frequency identification (RFID) for better customer insights.
22 Jan 2008
IBM Retail Integration Framework: Enabling customer-centric retail strategies
The business landscape for retailers is changing rapidly as they face four dramatic shifts.
10 Jan 2008
How immersive technology can revitalize the shopping experience
Why do shoppers choose to come to your store on any given day? Do they search for products online first and then come in or do they start their decision-making process inside the store? How do they feel when they leave? Did you offer unique, empowering experiences and services that leave them excited to come back again?
10 Jan 2008
Staples makes it easy for online customers and becomes a more flexible and successful business
With 2006 sales of $18.2 billion, Staples serves consumers and businesses ranging from home-based businesses to Fortune 500 companies in 22 countries throughout North and South America, Europe and Asia.
20 Dec 2007
IBM Business Partners at the NRF 97th Annual, Convention and Expo
We invite you to stop by our booth and share an exciting experience. While you are in the Exhibit Hall, come see and hear about the latest IBM activities in the Pavilions.
11 Dec 2007
Why advocacy matters to apparel retailers: Customer focus requires apparel retailers to dress for success
How do you win in today’s fiercely competitive apparel retailing market? Your customer base is diverse and they know what they want, but will they buy from you? Read this IBM Institute for Business Value paper for results of a consumer survey to learn what drives customer advocacy.
29 Nov 2007
Building a multi-channel strategy and roadmap
Today’s leading retail organizations understand that multi-channel retailing has become a competitive imperative, but few companies have fully realized the opportunities presented by this strategy.
05 Oct 2007
IBM multi-channel order management for retailers
Today’s consumers are more demanding than ever when it comes to expected levels of service and how they interact with a retailer. They want to shop whenever and however they please, through any channel, without making any sacrifices.
04 Oct 2007
IBM unified content management for multi-channel retailers
Consistency is the key to success in multi-channel retailing. Consumers demand a seamless experience, wanting to see the same “face” no matter how they choose to interact with a retailer.
04 Oct 2007
IBM next generation e-commerce for retailers
The Web has become an important channel for retailers and consumers alike; no longer an independent channel but a vital part of a retailers’ overall sales strategy.
04 Oct 2007
Drive customer value with single view of the customer
A fact of life in today’s retail environment is that it is harder than ever to generate and maintain customer loyalty. With near-instant access to information, customers have become well-informed.
04 Oct 2007
Boosting customer acquisition and wallet share with a multi-channel gift registry
The gifting market—buying gifts for friends and family—represents a significant percentage of consumers' annual spending. The majority of this spending centers on holidays and key life events, such as weddings, birthdays and showers.
04 Oct 2007
Multi-Channel Retailing: Redefining the customer experience
In virtually every industry, customers are more empowered, more informed and more demanding than ever before. This is especially true in retail—a landscape filled with choices and channels, and shoppers ready and eager to buy.
03 Oct 2007
IBM BladeCenter S for Digital Video Surveillance (DVS)
The BladeCenter-S provides an ideal platform for the processing and data needs of the distributed Digital Video Surveillance application. This powerpoint is a single page overview of the value of the total solution beginning with the retailer pain point and including the infrastructure proposal.
22 Sep 2007
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Integrate to Innovate
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