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Loss Prevention for Retail
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| Combat the many causes of shrink
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Shoplifting. Employee fraud and collusion. Credit, check and cash fraud. Vendor theft, abuse and mismanagement. Losses come from many different angles. Do you have the information you need to address these threats? Are you able to see the complete picture of each event? The loss prevention solution from IBM integrates video surveillance data with your point-of-sale (POS), inventory, customer and employee data, helping you utilize the information you have to address security threats and reduce shrink.
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| Benefit from IBM's retail experience
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IBM provides a comprehensive loss prevention solution that encompasses everything from an initial ROI valuation study, to implementation and integration with existing POS and business systems, to post implementation support. We offer:
- More than 30 years of experience servicing the retail industry and offering leading POS solutions—69 of the top 100 worldwide retailers use IBM POS systems in their operations.
- The National Retail Services Center (NRSC), a services group within IBM Retail Store Solutions that specializes in helping retailers minimize the time and risk typically associated with developing, customizing and integrating store-level solutions.
- Powerful analytics capabilities that can enable retailers to derive integrated intelligence from a variety of systems to help reduce shrink.
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| Build efficiencies across your business
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The loss prevention solution from IBM focuses on improving operational efficiencies to reduce shrink within your retail business. With this solution, we can help you:
- Monitor all store locations from central operations and access them from virtually any location.
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Integrate store-level systems to provide sensitivity to the stores environment in near real time.
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Locate video for any indexed incident (moment in time) or specific piece of hardware like a POS terminal.
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Collect integrated intelligence for real time decisions on sources of shrink, traffic patterns, consumer behavior, stock conditions, promotional compliance, employees customer service skills and so on.
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Understand what is happening at the POS through exception analysis and reporting.
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Know instantaneously when the wrong UPC code is used.
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Take action before customer theft occurs through facial recognition and actions analysis.
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Examine bottom of cart for forgotten items, which are immediately recognized and added to the customers receipt.
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Provide visual theft deterrence against hold-ups, internal inventory shrinkage and property crimes.
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Help to provide a safer, security-rich environment for customers and employees.
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| Retailers see results from IBM solution
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A large U.S. department store suffered US$15 million in shrink, which represented more than 3% of sales. The company installed a security solution from IBM in late 2001 and saved US$5 million within four quarters(savings that are sustainable and increasing). Shrink is now in the 1.5% range for the company.
A leading U.S. supermarket retailer piloted an IBM security solution in 100 stores and saw substantial savings with a 16% increase in store-level profit. The company is currently installing the solution in all stores, and forecasting savings of US$10 million.
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| Increase revenues
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The loss prevention solution from IBM is designed to maximize revenue for retailers by reducing shrink. We can help you:
- Identify issues earlier and help prevent theft before it occurs through facial recognition, license plate recognition and other digital security applications.
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Reduce inventory shortage and limit theft by using electronic article surveillance tagged merchandise.
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Decrease associate cash theft and sweethearting opportunities through automated cashier monitoring systems.
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Lower customer collusion related to credit card, check and return fraud.
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Questions about this solution? Contact an IBM retail specialist.
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