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Role-based employee portal from IBM
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| Gain the power of the employee portal
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Achieve dramatic efficiencies. Enable core employee work processes. Increase employee and manager productivity. Improve the customer experience. With help from the role-based employee portal solution from IBM, you can empower your employees to be a responsive, knowledgeable workforce.
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| Trust proven methodologies and solutions
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The role-based employee portal solution from IBM is backed by over 30 years of experience servicing the retail industry.
- IBM provides the expertise of 4,400 consultants dedicated to consumer-focused industries.
- Since 1980, we have earned over 134 patents for our retail inventions.
- We actively participate in global alliances and standards organizations and perform ongoing proof-of-concept testing for our collaborative offerings at IBM Centers of Excellence in Dallas, Texas, and La Gaude, France.
- Our state-of-the-art retail briefing facilities offer IBM retail specialists, client representatives, business partners and their customers the opportunity to:
- Interact with experienced retail experts.
- See current and future IBM retail solutions.
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| Help enable core employee work processes
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By tying together key applications and functions based on each employee's role, the role-based employee portal solution from IBM can help employees work together to respond more quickly and accurately to customers. Employees can spend more time with customers and less time searching for information.
- Provide better customer service by giving employees fast, simple access to the information they need from your existing systems.
- Reduce complexity of the work environment to focus employees on higher value activities.
Our solution can provide role-based, self-service opportunities for associates in virtually every department of your retail enterprise.
- Store managers can access real-time pricing data, inventory levels and promotional efforts through an online portal.
- Merchandising planners can participate in enterprise-wide digital collaboration to inform procurement and react quickly and appropriately to sales information.
- Sales associates can stay abreast of procedures and enrich their customer service skills through online learning.
- Rotated and relocated store staff can gather current scheduling, benefits and salary data on their personalized intranet.
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| Experience high-performance retail results
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IBM helped one major retailer replace outdated, existing intranets with the role-based employee portal solution that offers higher performance and job-related access to content and applications.
The solution is expected to:
- Provide one employee portal for the entire company.
- Enable self-service benefits in their human resources program.
- Enhance the customer experience in store.
- Take time, cost and inaccuracy out of information pipeline used by the store.
Another retailer needed to effectively manage a workforce of over 90,000 associates and provide access to the content of multiple systems, including proprietary and business partner systems. Their solution featured a platform for future enhancements such as succession planning, performance management and self-service human resources. The solution is estimated to cut human resource related administration costs by up to 40% and improve labor management and turnover.
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| Drive innovation, reduce costs
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The role-based employee portal solution from IBM can help your organization:
- Improve employee and manager productivity through rapid access to role-based information.
- Save money by increasing efficiencies through consolidation.
- Reduce cost of supporting employees with a self-service portal.
- Increase revenue by focusing on better customer service.
- Reduce employee turnover to preserve intellectual capital and lower the high cost of employee churn.
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Questions about this solution? Contact an IBM retail specialist.
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