Solutions

Insurers continue to rely on proprietary applications to support business processes. But these applications are now outdated, inflexible and inefficient. IBM offers a flexible, on demand domain to improve operational efficiencies while transforming technology to reach new levels of effectiveness in claims processing.

CRM can deliver great value for most companies—if it's done right. Success is achieved when CRM is treated as a core business function and initiatives are framed strategically against the value they produce. Successful CRM projects set achievable goals and apply clear guidelines during implementation.

Recognize each customer's lifetime value—and tailor services and promotions accordingly. IBM and Siebel can help you determine the best timing and channels for communications. Anticipate a customers' emotional response to campaigns. Improve loyalty strategies to build a profitable, long-lasting bond with customers.

Can you turn insurance service interactions into revenue-generating opportunities? Deliver faster, more personalized service over less expensive channels of communication? Offer a Web-based service solution that increases customer satisfaction while lowering the cost of providing service? Can you compete if you don't?

How can you reduce your paid losses while improving customer satisfaction? Instead of a one-size-fits-all claim processing system, IBM can help you segment your low- or no-touch claims. Reduce your cycle time from filing to settlement. Pay the right amount on time. Improve the customer experience.

IBM Rational® software and services can help you optimize application development and delivery within your company and externally. With IBM, financial services firms can establish effective governance to optimize development, support business needs, meet regulations and establish a balance between innovation and oversight.

More competition. Higher risk. Slimmer profit margins. Migrate to a customer-centric management structure, streamline processes and improve flexibility. Our approach can help you leverage the most effective parts of your insurance business and rearrange them into a more efficient, cost-effective and customer-oriented model.

Struggling to stay competitive? You may have an underutilized asset at your fingertips in your own data. IBM Insurance Information Warehouse is designed to help insurance providers take advantage of valuable but dispersed data—using proven architecture to build a data warehouse solution quickly and cost-effectively.

Property and casualty insurance fraud costs insurers billions of dollars each year. IBM offers a powerful system for loss analysis and anomaly detection that can help insurers analyze claims data. Identify claims leakage. Reduce time and effort to analyze claims. Detect fraud before claims are paid.

From applications and underwriting to policy administration and claims processing you can streamline processes by automating data collection. Eliminate paper forms. Store all elements of a process in one secure file with digital signatures. Gain the ability to access the information across your insurance applications.

Do inefficient underwriting processes drive down profitability? Does a lack of customer insight hinder product development? Link producers, brokers, agents and branch employees as well as vendors to business processes. Enhance organizational performance. Speed time-to-market. Improve customer satisfaction.

Are you effectively and efficiently preventing fraudulent activities? Our solution can help protect your reputation by preventing fraud to help you know and understand your current and potential customers, their relationships with each other and your employees, complementing your existing transaction monitoring systems.

Can your insurance company compete effectively in a market where customers use the Web to become better informed? Companies that integrate sales and service data for better customer focus gain the competitive edge. We can help you coordinate customer touch points across multiple channels and sales entities.

Enable the transformation of insurance operations by leveraging service oriented architecture. Establish process automation to the work task level, and optimize the assignment of manual work tasks in areas such as claims, application processing and policy servicing. Reduce costs while improving agility.

How can you grow your customer base while improving marketing, selling and servicing effectiveness? IBM and Chordiant Software help you improve customer acquisition and retention -- and lower costs -- through increased process efficiency and optimized customer interactions.

From modernizing middleware to completely replacing outdated policy administration systems, you need a strategy for success. IBM can help insurers update applications, systems and hardware—based on their unique needs—to build and maintain a competitive advantage.

Modernize and transform your claims organization. Improve claim processes. Shrink cycle times. Reduce leakage. IBM can design, build or deploy a scalable, security-rich mobile infrastructure that can extend your enterprise and improve claim processes.

Voice technologies in call centers reduce costs and increase customer satisfaction—if done right. Customers can be turned off by hard-to-use voice systems. The natural language voice solution from IBM can help you meet the customer's need in a way that is intuitive and easy while still providing a business advantage.

Think of the competitive advantage you would have if your managers were able to take an existing property and casualty product, adapt, test, save and have it approved and available for sale—all before similar policy products flood the market, at a fraction of the cost? IBM can help you get there.

Move towards policy administration modernization without forcing an expensive and risky rip-and-replace of your mission-critical systems. Our flexible, service-oriented architecture (SOA) approach offers insurers building blocks so you can implement components, as needed, based on the greatest potential return on investment.

When the world's business intelligence leader pairs with the market's premier business analytics software provider, your business wins. Together, IBM and Siebel offer solutions to develop accurate and insightful information that, in turn, can help you respond with improved speed and relevance to your customers.

Is your business equipped for the volume of annuities expected to be sold to millions of baby boomers with unrivaled retirement dollars? Invest now in a cost-effective life and annuity solution. Convert your new-business processes and systems to straight-through processing (STP) to make selling easier and stay competitive.

To build business relationships, you often need to travel, which can mean lost time, reduced productivity and increased expense. The telepresence meeting solution from IBM and Cisco provides an in-person experience, empowering you to interact more effectively with colleagues and customers in many locations.

Automate property and casualty risk assessment. Streamline workflow. Consolidate customer data. IBM can help you improve your core underwriting systems with expert systems analysis and advanced risk analysis tools. Increase underwriter productivity. Cut costs. Speed application processing.