Solutions

National air security has no substitute. There is no margin for errors or delays when protecting your national air space or borders. Security has no room for IT limitations or economic constraints. IBM can help you use commercial components to track and respond to this century's air threats.

e-business processes have made a tremendous difference in the private sector. Reduced costs. Streamlined processes. Increased customer satisfaction. IBM can help your government build the infrastructure necessary to take advantage of core e-business benefits too. Are you ready for e-government? If not, IBM can help.

Your e-government processes and Internet-based citizen services depend on your IT infrastructure. An event that brings your systems down can negatively affect your operations, as well as citizen confidence. You can't predict disruptions, but IBM can help you restore your infrastructure and citizen access to services.

How can you improve revenue collection, better manage limited fiscal resources and prepare information systems? With business intelligence for revenue and fiscal management, IBM provides consulting services and solution development capabilities to government agencies throughout the world.

Energy costs can consume 30 to 40% of your operational budget—and these costs are projected to double over the next 5 years. Proactively addressing carbon management now can help you achieve compliance before mandates, develop a competitive advantage, strengthen your brand image and attain a high caliber workforce.

Are you looking for a new public service strategy? IBM can help you create a real-time environment where your constituents' satisfaction is number one. We provide consulting services and solution development to government agencies throughout the world.

Whether threats are natural disasters or intentional criminal attacks, governments and law enforcement agencies need to have the plans, strategies and infrastructure in place to contain situations, minimize loss of life and property, and restore order. IBM, Cisco and VirtualAgility have a solution to meet your needs.

Are your agencies sharing information to streamline operations, improve response times and increase citizen satisfaction? Can citizens conduct local government business anytime, anywhere? IBM can help you achieve these goals by providing multichannel access—phone, Web, fax, mail, walk-in—to government services.

Crime analysis and prevention is a data intensive business. Compiling statistics and reports is difficult if your data sources reside on different platforms and databases. Is your police agency meeting the challenges of information management? IBM has a better way to produce statistics and research crime trends.

CRM can deliver great value for most companies—if it's done right. Success is achieved when CRM is treated as a core business function and initiatives are framed strategically against the value they produce. Successful CRM projects set achievable goals and apply clear guidelines during implementation.

Recognize each customer's lifetime value—and tailor services and promotions accordingly. IBM and Siebel can help you determine the best timing and channels for communications. Anticipate a customers' emotional response to campaigns. Improve loyalty strategies to build a profitable, long-lasting bond with customers.

Can your organization employ advanced analytical capabilities to identify and target suspect transactions? Spot security exposures and violation patterns, without delaying compliant trade and travel? IBM can help you protect national interests without disrupting trade.

Are you effectively tracking the variables that impact your program funding? Do you understand your customers' histories and unique circumstances? The IBM Decision Support Solution can help turn disparate data into information you can use to improve customer service and make better, more informed business decisions.

Are you considering mobile video surveillance to improve the safety and effectiveness of your personnel? Are your squad cars equipped with analog video capture? Do you need a better way to store and re-use video? IBM offers an integrated solution designed to digitally capture video for rapid retrieval and integration.

Need to provide digital media delivery to meet the demands of citizens and institutions. Information delivery can be streamlined through Web and network connects to provide digital content more efficiently. IBM can offer governments complete, end-to-end digital content solutions to address real-world needs.

Enhance your transformation of traditional paper-based customs to a digital customs environment to facilitate trade and enhance security. IBM European Customs Development Center solutions can help enable your architecture to support new e-customs applications for your agency.

Enhanced communications for government from IBM is designed to maximize the advantages of broadband and video capabilities for all levels of government. Improve communications. Deliver advanced digital content services. Enhance training and productivity.

Geographic information systems (GIS) within government have evolved from proprietary departmental systems to enterprise-wide applications. Turn to IBM and ESRI for agency-wide coordination of spatial information to help improve public service, enhance land usage planning and prepare for emergencies and incidents.

Are your defense forces striving to sustain productivity and operational readiness, as the size of your budget and personnel decreases? Do you need to securely integrate common business processes across your organizations? IBM can help enable your defense organization to improve and standardize business processes.

IBM Business Consulting Services can assist USAID and multilateral donors promote economic growth in developing countries. IBM provides proven systems, approaches and methodologies to address an extensive array of global economic development objectives.

How can you accurately track deliveries and streamline your field staff's functions, all while remaining competitive? IBM can help with a solution that shares package-specific data across your organization through a wireless network. We can help reduce manual tracking documents and establish record keeping accuracy.

State and local governments continue to be challenged to find ways to attract new businesses to their communities to deliver and improve essential services and encourage innovation. IBM grid computing for economic development can help you establish a computing environment to enhance community growth.

IBM Crisis Management Services provide end-to-end crisis management with a range of open, modular, wireless, and standards-based commercial platforms that address the key aspects of a catastrophic or disruptive event while preserving the integrity of your information systems and enhancing your ability to respond to emergencies.

Rapid video access and retrieval, with intelligent analysis, is gaining ground as a core component of government agencies' security strategies. We offer an automated, security-rich, cost-effective digital video surveillance solution that promotes safety through a unified command-center view of multiple locations.

Homeland security. Natural hazards. Traffic management. The IBM Distributed Information Services Hub (DISH) collects, manages, stores, analyzes and distributes rich media in near real time to those making critical, split-second decisions—saving time, money and even lives.

Is your social services or social security organization trying to overcome the challenges of constant legislative change, rising costs and silo-based organization and IT systems in order to meet client needs? Our integrated case management solution can help you improve the provision of service and benefits to your clients.

Increasing citizen expectations and diminishing public budgets are driving modernization at social services and social security agencies worldwide. The IBM Integrated Case Management Solution with Siebel provides full-lifecycle case management for social services and social security organizations.

Effective, unified asset management empowers government agencies to make more informed decisions about resource allocation and utilization. IBM Maximo Asset Management for government can help state, local, regional or federal agencies better serve the public while managing assets more cost effectively.

How long does it take employees to access the right contacts and the right information to solve daily issues? Connect employees with other employees, outside agencies, constituents and suppliers—to retrieve answers quickly. IBM On Demand Workplace for government can integrate and simplify business processes to create a results-oriented environment.

Governments have been striving over the last decade to be more responsive to citizens and businesses. Empowered by the Internet, many have turned to e-business technology for answers. The transformation to this new world of e-business, however, is not without risk.

Isn't it time to leverage new technologies and bring a new face to your constituents? Technology infrastructure for e-government from IBM provides everything from business intelligence and knowledge management capabilities to core business applications and e-customer solutions.

The integrated border management solution from IBM is based on an SOA infrastructure and can help you address threats proactively while facilitating legitimate trade and travel. We provide the IT transformation services and technology to drive productivity and cost efficiencies with no disruption to mission objectives.

Do you have an automated process to manage and identify users to your network? Are you concerned about viruses and worms attacking your systems? Protect the security and privacy of information while helping ensure the secure continuity of operations. IBM and Cisco can help.

Compliance, complexity, change and cost are driving the need to evolve IT from just technology to an enabling platform for better government services. The IT service management (ITSM) solution for government from IBM combines services, software and hardware to help improve your ability to deliver value to citizens.

How efficient is your management of rich media objects? You need to protect fragile, original content such as images, video and audio content. Provide constituents and staff access to rich media assets. IBM has an end-to-end solution for the production, management, archiving and retrieval of content for government agencies.

Need better access to data for building inspectors in the field? Want to improve operational efficiency, field staff productivity and building management? IBM has developed a solution that offers wireless handheld devices and access to standard inspections processes to optimize efficiency in your municipality.

Is your organization looking for a collaboration solution to improve the productivity of deployed mobile forces? Having access to a single unified informal communications structure could allow your units to work from the same security-rich, reliable information while tactically deployed.

Wireless communications can potentially foster economic development by helping to attract employers, support education initiatives, provide public emergency and safety workers with access to the information they need to protect the community, and deliver public information to citizens quickly and efficiently.

Does your postal organization want to improve service and generate revenue from hybrid mail and electronic services? IBM has applications designed to enable mail to be accepted electronically and distributed according to the preference of the sender or consumer, whether as physical paper documents or in electronic form.

Looking to generate new revenue streams? Offer new opportunities and services to your customers through a multichannel post office. Our solution can help you increase productivity, transaction volumes and profit margins with automated systems, online transactions and a variety of channels such as kiosks and call centers.

Respond effectively to current and future emergencies. Provide litigation support through video evidence and analysis. Go beyond basic surveillance with a system from IBM and Cisco designed for capture, transport, storage and viewing of near real-time video from fixed sites and mobile platforms for situational awareness.

Provide greater public security in buildings, schools or patrol areas using high-quality video with intelligence to alert security staff. IBM and Cisco have joined forces to offer institutions a fully-automated, cost-effective solution for rapid access to and retrieval of video content for mission-critical decision making.

Can you satisfy demands for accurate status information on individual mail items? Can you easily aggregate that data to evaluate service quality and identify bottlenecks? Look to IBM and Chronopost for a solution that collects and maintains mail data, and allows collaboration among customers and partners.

Need a security strategy that leverages your current systems, while extending to support new technology? Improve security investigations. Respond faster. Avoid undetected security breaches with digital video surveillance and access control systems with biometrics and smart card technology.

Do you know how many servers your government organization is maintaining? You can't afford not to know. For every dollar spent on buying servers, another US$4 on average is spent maintaining that server. Server and storage consolidation solutions from IBM help your agency make better use of IT resources.

When the world's business intelligence leader pairs with the market's premier business analytics software provider, your business wins. Together, IBM and Siebel offer solutions to develop accurate and insightful information that, in turn, can help you respond with improved speed and relevance to your customers.

IBM has developed a military-grade service oriented architecture (SOA) foundation to help defense organizations transition to network-centric operations. Deliver quality information to the right person, through the most efficient channel, in time to support superior decision making both in battle and in the office.

Under pressure to reduce costs? Need to develop an effective response to changing mail volumes and arrival times? Concerned about whether planned automation purchases are necessary? Look to IBM and Manugistics for a postal-proven solution that can help optimize available resources and support "what if?" scenarios.

Military operations rely on the rapid exchange of accurate tactical information. As the complexity of communications technology increases, defense organizations need to link systems and processes. Integrate data link systems to help extend your organization's range of information sharing with help from IBM.

Military operations rely on the rapid exchange of accurate tactical information. As the complexity of communications technology increases, defense organizations need to link systems and processes. IBM can help you improve mission performance through sharing information among mission assets.

Is your tax agency concerned about adopting commercial best practices in constituent services and compliance management? Are you faced with challenges driven by rapid technological change in delivery methods for services and transactions? IBM can help your agency address these issues and improve constituent services.

To build business relationships, you often need to travel, which can mean lost time, reduced productivity and increased expense. The telepresence meeting solution from IBM and Cisco provides an in-person experience, empowering you to interact more effectively with colleagues and customers in many locations.

Is your post providing timely deliveries from sort centers to their final delivery points? IBM and Manugistics have a solution that can help improve transportation management by providing near realtime route tracking information to customers, personnel, sort centers, drivers, business partners and suppliers.

Valuable information about government operations and services resides in multiple agencies and departments. By giving your staff a single point of access to information, applications and processes, they can collaborate across traditionally siloed units to perform their jobs more efficiently and better serve the public.

Need a better way to track assets within your government agency? Is high or critical value asset theft or loss a concern for your department? Radio frequency identification (RFID) is an emerging, advanced wireless technology that provides an opportunity for government agencies to improve end-to-end asset management.

Extend your work management system to mobile caseworkers, such as parole officers, child welfare case workers and others. Enable access to case information— anytime, anywhere—through wireless and mobile devices. Achieve significant gains in productivity and offer a higher level of service to constituents.

Allow your government employees to work more productively in the field and respond to citizens' needs faster. Provide the tools they need to access information anywhere, anytime, reducing the necessity to travel back and forth to headquarters, and enabling more time for problem solving.