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Wireless solution for mobile government workers from IBM
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| Boost productivity, efficiency and effectiveness
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Need to improve field worker productivity? Give mobile workers the ability to wirelessly connect to case files and information with a handheld device or wearable PC. IBM wireless solutions for the mobile government worker are designed to improve productivity by providing mobile scheduling, intelligent dispatch, and near real-time access to reference material and case history.
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| IBM is at the forefront of wireless technology
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IBM has experience developing wireless solutions that span two decades—including extending work management systems to our own field mobile workers. - IBM offers an all-wireless line of products and services.
- We offer end-to-end wireless solutions, including consulting, integration and operational services, as well as leading hardware and software.
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Our customers are realizing competitive advantage, improved customer and constituent service and public safety, and proven 20%-30% productivity gains from wireless initiative projects.
- We can provide a comprehensive analysis of your current and future mobile office requirements.
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| Keep officers connected to improve efficiency
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Imagine the possibilities of combining intelligent dispatch, collaboration, remote access to case files and history. Then imagine it being possible in virtual real-time, through a wireless handheld device or wearable PC. IBM wireless solutions for the mobile government worker can make this be a reality.
Practical government applications could include: - Remote investigations and inspections
- Provide case workers with complete history and wireless access to other information resources.
- Enhance evidence documentation with improved image capture ability of physical conditions and documents.
- Capture signature for formal submissions.
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Automate workflow for follow-up activities.
- Use biometrics for identification and authorizations.
Remote interaction- Send messages for job openings, availability and scheduling.
- Verify identities, use remote monitoring, and gain biometric extensions to social services.
Remote claims- Provide field-based case workers with entire case histories and wireless access to other information sources.
- Gain electronic data submission for vital cross-referencing and point- of-contact data verification.
- Gain immediate approvals by extending intakes, registrations, screenings, and other functions to wireless devices.
- Provide constituents with near real-time case history and status
- Prioritize and schedule through immediate access to back-end system.
- Remotely acquire critical procedures and instructions.
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| Parole division speeds field reporting with handheld units
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IBM helped modernize the New York State Division of Parole's case management system with technology that improves information flow, increases public safety, enhances parole officer safety and lowers reporting costs.
Our wireless case management solution equipped field parole officers with hand-held devices that link to area offices and central mainframe systems, permitting rapid record retrieval, updating and information sharing.
The solution establishes a revolutionary advance in parole supervision that uses technology to streamline work processes and eliminates the need for paper forms and bulky field books.
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| Another key to better budget usage
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IBM has been engaged in developing wireless solutions that help the private and public sector realize a quick return on investment. Through our wireless solutions for the mobile government worker, IBM can help you: - Reduce costs—from immediate productivity gains to reduced dispatching calls and hardware costs.
- Improve budget resource usage through more efficient case response and management.
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