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Multichannel messaging from IBM
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| Counter declining mail volumes with new services
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Is your postal organization looking to offer new services, such as bill payment, consumer preference services and security-rich e-mail, while finding new ways to save costs? The multichannel messaging solution from IBM offers a comprehensive range of electronic services in one solution designed to improve operational cost savings.
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| Experience to extend e-services in the postal industry
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Postal solutions from IBM can deliver improved customer service methods, enhanced delivery scheduling, and value-add services to help enable revenue growth and to address competitive pressures and deregulation.
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| Address your critical issues
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As your post faces competition from external communication options, IBM offers a solution that combines the benefits of several electronic service components in one offering:-
Hybrid mail services—to remain competitive with e-mail, your postal organization can provide hybrid and e-services, which offer customers the choice of physical or electronic delivery.
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Online bill delivery and payment—provide consumers with a single point of contact for online bill transactions, and help offer confidentiality levels that are not available through other channels.
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Electronic mail services—offer safer, more reliable e-mail to customers looking to protect their information.
By providing a solution that combines these electronic services, multichannel messaging solution from IBM can help you address the issues of declining mail volumes.
Our solution can provide the tools to help your postal organization:- Manage the flow of individual mail pieces, in electronic form, from source to destination.
- Hold mail pieces until confirmation of delivery is received, and optionally archive mail pieces for legal or other reasons.
- Allow consumers to register format and content-related preferences in a mailing preference database.
- Permit bills from multiple sources to be presented and managed through a single portal or multiple portals.
- Manage the security and delivery of electronic messages to and from businesses and consumers, integrated into their regular e-mail systems, whether online or offline.
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| IBM helps extend services for posts
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Together, with partner software solutions, IBM Printing Systems technology provides the backbone of the hybrid mail services of Deutsche Post Printcom operations. Printcom runs one of the largest hybrid mail operations in the world, printing over one billion mail pieces a year.
IBM also helped An Post, Ireland's national postal service, offer a range of services such as e-billing, digital certificates and Internet postage. The post is also attempting to extend the real world payment expertise it has to the virtual world by serving as a payments intermediary. Currently, Irish post offices across the country are said to handle 23% of in-person bill payments.
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| Extend your revenue generating capabilities
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The multichannel messaging solution from IBM can help extend your revenue generating capabilities: - Build new revenue by offering hybrid mail, e-billing and e-mail services.
- Defend current physical mail revenues and retain business customers by leveraging brand awareness and trust of the post.
- Establish operational cost savings by allowing letter mail to be printed on site closest to the delivery point.
- Improve quality of service through address checking, standardized printing and materials.
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