|
|
Tax customer service and compliance from IBM
|
|
|
|
|
|
|
| Establish a framework to increase efficiency
|
|
Does your tax agency have a plan to help enable e-services for your constituents? By focusing on internal processing to online constituent services, your agency can improve constituent services through proactive involvement in customer relationship management. The tax customer service and compliance solution from IBM is designed to accommodate key tax administration processes.
|
|
|
|
|
| Rely on IBM technology and thought leadership
|
The tax customer service and compliance solution from IBM was developed in a joint effort by the Global e-Business Solutions Center (GeSC), the Revenue and Fiscal Solutions Practice, the National Tax Practice and a Customer Advisory Council (CAC) of revenue agencies from around the globe. We worked with the Global e-Business Solution Center and our Customer Advisory Council to build and validate a Tax e-Services prototype.
The solution:
- Is built around an industry-standard framework that can extend your IT investment and help enable future adoption of new technologies.
- Leverages IBM's experiences from numerous government implementations, including leading-edge government finance solutions.
|
|
|
|
|
| Accelerate the trend to constituent empowerment
|
Government tax agencies are chartered with a mission that brings with it a set of interrelated objectives and challenges. The tax customer service and compliance solution from IBM is designed to help establish the architecture to help your agency by: - Effectively administering tax and customs laws and regulations.
- Enforcing regulations and control evasion.
- Deploying resources in an effective manner.
- Providing high quality customer services.
Our solution can help your agency offer a single view of your constituents: - Customer receives the same information from each channel: Web, call center, walk-in center.
- Change entered at any channel is almost instantaneously available at other channels.
- Virtually all tax types are available at each channel by taxpayer.
- Call center agents can see the same screen as the taxpayer on the Web for call-in assistance.
We can help you establish taxpayer self-service through: - Providing more options for taxpayers.
- Allowing customers to help themselves 24x7.
- Reducing call center and walk-in center wait time.
- Reducing document scan requirements and manual data entry.
Privacy and data security measures can help improve constituent confidence and compliance: - Provisions for authentication
- ID and password control
- Public key infrastructure (PKI) certificate and authorization
- Only customers can see their private account information
- Power of attorney to grant the taxpayer’s agent the ability to see taxpayer’s data
|
|
|
|
|
| Proven experience
|
|
In an example of a tax customer service and compliance solution, IBM helped a U.S. state agency increase the identification of non-filers while reducing the number of erroneous contacts. By modernizing their existing system, organizing data in ways that are more accessible and increasing customer service options, the agency was able to identify 100,000 new non-filers, resulting in US$36 million annually in new tax revenue, while reducing erroneous contacts by more than half.
|
|
|
|
|
| Revenue enhancement for your government agency
|
The tax customer service and compliance solution from IBM can help provide the infrastructure to improve customer service and enhance revenue: - Influence voluntary compliance and revenue generation through targeted marketing campaigns.
- Establish a foundation for future IT growth, reducing the cost of future investments.
- Effectively use your current resources for maximum cost efficiency.
|
|
|
|
|
|
|
|
|
