|
|
Decision support solution from IBM
|
|
|
|
|
|
|
| Information for improved service & accountability
|
|
Do job-training programs help people gain self-sufficiency? Do addicts really benefit from a particular program? The IBM Decision Support Solution combines business intelligence with specialized social services systems to help you measure program effectiveness and generate a better understanding of your clients to improve service delivery.
|
|
|
|
|
| IBM: a value leader in social services
|
The IBM Decision Support Solution is designed to provide long-term value by bridging the gap between the data you have and your ability to quickly and easily access it for exceptional customer service. At IBM, we are committed to helping you dramatically streamline process efficiencies and improve service delivery. We offer:- Targeted solutions based on a thorough understanding of government processes.
- Intellectual capital in core enterprise operations, e-business, customer relationship management, business intelligence and enterprise resource planning.
- Industry experience—IBM is a large systems integrator, strategic outsourcer and product supplier to social services and social security organizations worldwide.
|
|
|
|
|
| Actionable information for better business decisions
|
You have the data you need to effectively serve your customers, but it’s spread out across departments, in different reporting systems and legacy computers. The IBM Decision Support Solution pools disparate data into one consolidated knowledge base that provides the critical intelligence your staff needs to make better decisions and implement more client-centric programs to improve service quality. Our solution can help you:- Increase agency effectiveness with benefit profiling that proactively identifies clients most in need of a program or service.
- Manage risk by targeting customers and practices that meet high liability criteria.
- Deliver the right services to the correct customers with campaign management tools.
- Develop a thorough understanding of your customers’ needs and personal circumstances with entity profiling.
- Reduce spending on ineffective services and improve program design with outcome measurement reports.
- Improve efficiency by allowing staff to access and analyze relevant customer information across departments and agencies.
- Facilitate enhanced policy analysis and anticipate service trends with forecasting tools.
|
|
|
|
|
| Reduce benefit fraud and abuse with IBM
|
Improve program integrity and accountability with the IBM Decision Support Solution.
The USDA funds a nutrition program called WIC, in which coupons for specific nutritious foods are distributed through state run programs for infants, children and pregnant women. New York State (NYS) estimates that losses due to fraudulent behavior could be as high as 5% to 10% of total WIC funds. Using the modified IBM Entity Profiling Management System, NYS investigators are able to ferret out the high probability entities suspected of fraudulent activity. - Improve financial position through a better managed program.
- Increase constituent satisfaction.
- Improve fraud recovery.
|
|
|
|
|
| Manage risk & improve service delivery with IBM
|
The IBM Decision Support Solution is versatile and cost-effective. We can help you:- Contain costs by eliminating benefits to non-compliant customers and reducing the risk associated with fraud and abuse.
- Streamline operations and reduce administrative costs.
- Increase productivity.
- Significantly improve service delivery for optimal efficiency.
|
|
|
|
|
|
|
|
|
