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Citizen relationship management for revenue and fiscal management from IBM
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| Change the way you do business
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Citizens are increasing the pressure on governments to meet a rising expectation of service—for governments to be more "customer oriented." Citizen relationship management (CRM) for revenue and fiscal management can change the way you interact with citizens by using the very technology that's driving today's customer expectations—Web-enabled interaction and information delivery.
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| Leverage the experience of an industry leader
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With our CRM for revenue and fiscal management solution, IBM has the skills and experience to assist clients in improving taxpayer services and increasing voluntary compliance—through a better understanding of the agency’s relationships with its citizens.
IBM can offer you a complete solution that includes market-leading hardware, software, IBM Business Partner applications and services.
IBM consultants are trained in proven methodologies and bring with them skills obtained from diverse backgrounds in both the public and private sectors. Their experience includes the design and implementation of tax, treasury and other government finance systems.
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| A flexible and comprehensive solution
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CRM for revenue and fiscal management can help you view your agency through the
eyes of your constituents. By implementing this solution you can:
- Segment citizens into groups, such as individual tax payers, corporate tax
payers, at-risk non-compliers.
- Assess and monitor activities of certain segments of the population.
- Implement practices, such as surveys, to uncover special needs and to measure
service satisfaction levels.
- Develop targeted offerings and outreach campaigns to meet specific population
segment requirements—including education and notification of changes in
tax laws.
CRM for revenue and fiscal management includes a flexible, comprehensive portfolio
of services that can be tailored to your specific requirements with:
- Strategic consulting, to educate and prepare your agency for successful
operations.
- Design, implementation and integration of your marketing, sales and support
services.
- Customer data management and analysis, helping you turn information into
insight to better serve your customers.
- Complete process outsourcing.
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| Improve or redefine constituent relationships
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With CRM for revenue and fiscal management, IBM can help you refine, improve or redefine your relationships with constituents.
For example, an electronic tax filing system, used to collect and process millions of tax returns each year, could also help you analyze fiscal data. With better analysis, you could fight tax fraud and better deploy tax resources for services that constituents truly need.
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| Reduce costs, increase efficiencies
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CRM for revenue and fiscal management can help you:- Provide more responsive and efficient revenue and tax administration.
- Discover new revenue streams.
- Improve the timeliness and accuracy of filing and collection, helping you collect more taxes.
- Streamline and enrich communications with citizens.
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