Skip to main content

Industries  >  Government  >  Solutions  >  

IT service management solution for government from IBM
Executive summary Department view Technical details
The goal
An evolution in managing IT operations
Are IT changes and inefficiencies managing you? IT process complexity has increased significantly for government agencies. More time spent managing the environment may mean soaring operational costs and service issues. Compliance requirements also have cost and IT process implications. The IT service management (ITSM) solution for government from IBM makes it easier to plan for change and reduce costs, improving your IT shop’s ability to deliver services to citizens. It can enable change and configuration management that can help you manage IT and the larger business more efficiently.

The advantage
Why is IBM the right partner?
IBM is uniquely positioned to help you meet your operational and IT challenges with:
  • Over 2,000 IBM IT Info Library (ITIL)-certified consultants delivering solutions in 37 countries.
  • An integrated approach to IT change management using our business expertise, leading technologies and extensive experience from thousands of successful IT infrastructure and process integration engagements.
  • Our portfolio of diagnostic tools to help you determine the best path for your agency.
  • A thriving ecosystem of partners, each with a wealth of tools and support to help you achieve your goals.

The benefits
An ideal operating environment
The IT service management solution for government from IBM can enable you to become a more active participant in the IT process. It can help you:
  • Utilize your organization’s existing IT assets, experience and know-how.
  • Achieve your agency’s service objectives by delivering IT services responsively and reliably.
  • Create an IT infrastructure that is compliant with your policies and designed to address legal and governance requirements.
  • Integrate, automate and improve key processes and tasks across domains.
  • Pinpoint IT process problem areas, integrate processes with management tools, automate workflows and ensure smooth operation.
  • Increase the speed and quality of change and configuration management.

The approach
A roadmap and architecture with vision
We have helped many businesses reduce their operational costs by implementing improved change and configuration management and can apply those lessons to your agency’s IT transformation. With an IBM platform for IT service management for government, our clients were able to:
  • Reduce manual interference, end-user downtime and operational costs.
  • Optimize key IT processes for greater productivity and efficiency.
  • Increase the quality, flexibility and cost effectiveness of service delivery.

The financial advantage
Doing more with the same resources
The IT service management solution for government from IBM can help provide a measurable return on investment by helping align your IT functions to your goals. Our solution can help:
  • Optimize IT processes to reduce operational costs.
  • Improve your responsiveness to change, while minimizing risks and disruption.
  • Build on existing investments while making progress towards future goals.
  • Improve service delivery quality and increase user productivity.

Next steps
 
Questions about this solution? Contact an IBM government specialist.