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Business transformation consulting for social services and social security from IBM
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| Define your vision—a customer-centric approach
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Your clients want access to a wider range of services and benefits. You want to focus on their needs and provide improved social outcomes. But the pressure is on to decrease delivery costs, and policy and regulatory environments continue to evolve. You have a vision for the future. What is the best route for getting there? Business transformation consulting for social services and social security from IBM can help you prepare for real transformation by identifying current strengths and weaknesses, then highlighting the roadmap for improvement.
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| Strategic planning methods, deep industry knowledge
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IBM has a suite of strategic planning methods and services that can help you first solidify your vision, then make that vision a reality. We offer: -
A worldwide team of IBM industry consultants specializing in social services and social security.
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Industry-specific tools, like our social service and social security component business model, which can help identify transformation opportunities.
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Strategic consulting methods that leverage the leading practices from a variety of industries, then adapt them to a social services and social security context.
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| Improve service delivery, achieve better social outcomes
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Business transformation consulting from IBM provides a roadmap for the business and technology change needed to improve how your organization does business. We can: -
Identify your organization’s areas of strength and weaknesses, then conduct detailed performance measurements to assess capabilities and develop a plan.
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Lead the development of a new or modernized service delivery strategy to optimize service improvements and help minimize cost and delivery gaps and overlaps.
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Pinpoint and organize the appropriate response to changes in legislative or program policy.
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Cost-justify and implement improvements in your programs.
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Make government programs more accessible, helping you stay connected with your clients across virtually any service channel.
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| A large-scale transformation
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IBM partnered with Service Canada, the delivery arm of the Government of Canada, to help create a true client-centered service delivery model. Clients now receive consistent, continuous quality service, no matter how they interact with Service Canada, be it through mail, phone, Internet or in person.
The case for change and the benefits for doing government differently are clear and compelling. -
For Canadians—a simplified service network provides access on an anytime, anywhere basis, helping eliminate the burden of completing forms when applying for benefits.
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For business—a reduction in costly administrative reporting by eliminating or streamlining the annual submission of complicated, employment-related forms.
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For government—tangible service improvements, including a more effective social policy, help in eliminating red tape in applying for benefits, and significant program and operational savings.
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| Measuring the impact
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Business transformation consulting from IBM can help provide a return on your investment. -
Lower delivery costs while making government programs more accessible to the community.
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Reduce the financial impact of fraud, abuse or compliance failure through under-collection of contributions or overpayment of benefits.
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Maintain a healthy balance between the effective and efficient provision of services and the financial integrity of the funding source.
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Questions about this solution? Contact an IBM government specialist.
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