Where will your next breakthrough come from? Innovation often arises in the gap between an institution's strategic goals and its current level of performance. It's here that public sector organizations are driven to develop new, even revolutionary business models, services and processes often transforming their internal cultures, or even social policy and society as a whole.
In this publication you will find dozens of short, real-life stories of challenges met—and transcended—through fresh thinking and the creative application of state-of-the-art information technology (IT). We've grouped these stories by the three main segments of the public sector, but urge you to browse outside your own industry to see if there are any new, “outside the box” ideas that may be useful for your organization.
