Contact the Federal Information Call Center at 1-800-333-6705 or by email at
federal@us.ibm.com.
Just one single point-of-contact for the information and assistance you need including:
- GSA contract information
- Product specifications
- Marketing assistance
- Order management
- Invoice inquiries
- Technical assistance
- Customer complaints
When you need answers, you want to talk with people who understand the specific
needs of federal agencies like yours. That's why we've staffed our Information
Call Center with knowledgeable, dedicated professionals who take responsibility
to find answers and provide assistance.
Just call
1-800-333-6705 on any touch-tone phone ... listen to the menu
... press the appropriate button for the information you want ... and you'll speak
directly with an IBM representative, 8 a.m. to 8 p.m. (EST) Monday through Friday.
You can even leave a message after hours, and we will call back the next working
day.
Or send us your request electronically!
federal@us.ibm.com.
We appreciate your business. And we'll do what it takes to keep you satisfied.
Other IBM Customer Support Numbers
- For repair of IBM equipment or any products covered by an IBM Maintenance
Agreement: 1-800-IBM-SERV (1-800-426-7378) 24 hours a day, 7 days a week
- For IBM software support: 1-800-237-5511* 24 hours a day, 7 days a week
*Enhanced software support services are fee based.
- For information on enhanced software support offerings via the IBM Support
Family of Services: 1-800-742-9235
- For marketing and technical information about IBM personal computer products:
1-800-772-2227 24 hours a day, 7 days a week
