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Business continuity infrastructure solution from IBM
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| Continuous business operations and service
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Do you need to provide your customers with seamless access to services? Are you able to support applications and internal operations to keep the business running? Increase sales volume and customer satisfaction through dependable service delivery. We can help you assess the current state of your IT infrastructure and implement an innovative solution to help avoid planned and unplanned disruptions to service.
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| The experience to help you quickly reap the returns
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IBM uniquely possesses an integrated set of services, hardware and software to address your business continuity-related challenges. We have a strong partner ecosystem, as well as skilled consultants and practioners. And, to reduce buying complexity as well as accelerate implementation, we provide sole-sourced comprehensive solutions, which: -
Leverage industry-leading expertise and best practices.
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Protect your investments by supporting open standards.
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Incorporate leading infrastructure and automation technologies.
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Utilize industry standards and open interfaces.
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Provide flexibility and scalability to accommodate future growth and handle varying levels of demand.
In addition, we offer flexible financing options to help minimize your upfront costs, align expenditures with expected benefits and expedite your return on investment.
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| Keep your business operational
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Whether nurturing existing customers or pursuing new ones, your organization faces ever-escalating customer demands and expectations. There is no room for downtime. You need to provide your customers with continuous service. To do that you need to support your internal applications and partner-related operations to keep everything running smoothly. Our business continuity infrastructure solution can help you: -
Mitigate downtime from unanticipated growth or compromise to your IT environment.
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Benchmark your business continuity strategies against competitors in your industry.
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Reduce risk with effective recovery strategies and plans.
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Dynamically respond to planned and unplanned service disruptions by having a set of best practices in place to keep your business operational.
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Keep your most critical applications safe with a priority-based recovery strategy in the event of a failure.
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| In the aftermath of Hurricane Katrina
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Many clients were fortunate to have IBM Business Continuity and Recovery Services contracts that helped them weather the storm. Each affected Business Continuity and Recovery Services client is unique and experienced Katrina in a different way; but, they all had one thing in common—preparation and planning.
Oreck Corporation, a well-known vacuum and air cleaner manufacturing company with plant operations in Mississippi and headquarters in New Orleans, was able to provide an appropriate response to the disaster, because its executive management team understood the organization’s vulnerability and had developed a plan to address every layer of their organization.
When Katrina struck, the plan was put into action. With the help of IBM, Oreck moved its technology team to an IBM recovery site in Boulder, Colorado, and most of its headquarters employees—and their families—to another city where they worked on an IBM campus. IBM also helped Oreck procure housing and respond with crisis communications. IBM provided additional, non-technical support, such as arranging crisis counselors, reviewing the company’s insurance coverage and providing human resources services. Employees at the manufacturing facility, 70 percent of them single mothers, were also given support in the form of food and shelter and assistance in applying for aid. Just as important, they had jobs when the plant reopened two weeks later.
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| Improve customer retention, satisfaction and loyalty
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These days customers have a lot of choices, and your competitors are standing ready to take your place. As you work hard to grow your business, you face the challenges of keeping your business running without a glitch. You need a resilient IT infrastructure. Provide continuous customer services and keep business going when you implement new applications or face peaks in demand. We can help you: -
Contain costs associated with availability and operational continuity, while accommodating growth by utilizing your existing assets to their full potential.
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Decrease the possibility of potentially catastrophic disruptions by implementing business continuity and recovery plans to address your business risks.
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Questions about this solution? Contact an IBM financial services specialist.
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