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Account opening solution from IBM

Executive summary Business view Technical details
The issues
Open the door to easier banking
Is your institution still using a largely manual, paper-based account opening process? You may be dealing with legacy systems and applications. Or maintaining interfaces between multiple account opening systems and applications across product lines and channels. Creating an efficient account opening process is not easy. Most off-the-shelf applications fall short if a bank requires customization to fit their unique internal procedures and compliance rules. The account opening solution from IBM can help.

The benchmark
A long-term IT solutions partner
IBM is uniquely positioned to provide assistance spanning from strategy and process redesign, to preconfigured and pretested software and hardware solutions.
  • We provide storage servers, software systems and communication technologies that can help you maintain high availability and comply with regulatory mandates.
  • Our integrated solution architecture provides a three-layered conceptual framework to deliver on demand imperatives to financial institutions.
  • Gartner 2005 IDARS Magic Quadrant (Integrated Document Archive and Retrieval Systems) placed IBM DB2® Content Manager in leadership position and highest in ability to execute.
  • More than 60 million users from 425,000 companies worldwide rely on IBM DB2 information management solutions.
  • IBM WebSphere® is used by 87,000 customers worldwide, including the top 45 commercial and savings banks and 15 top Wall Street brokerage firms.

The components
Leverage our integrated solution architecture
The account opening solution from IBM provides best-in-class processes and components and can include:
  • IBM Global Business Services—provides solution design, process optimization, implementation and support.
  • IBM DB2 Content Manager—captures, manages and stores customer information, regardless of content type or format.
  • IBM Workplace for branch banking—optimizes staff productivity by minimizing the time employees spend looking for information; provides users with a single point of interaction with dynamic information, applications, processes and people.
  • IBM Information Framework—leverage a family of data, object and process models designed specifically for financial institutions; create detailed specifications and cross-enterprise architectures.
  • IBM Information Framework Operational Data Store—a scalable and high-performance host-tier application that physically consolidates customer information from many sources and provides this information to business applications.
  • Fair Isaac Capstone® Decision Accelerator—a comprehensive solution for making individualized decisions at very high volumes and speeds while capturing data involved in the decision process.
  • PureEdge—increases organizational effectiveness and productivity by enhancing business processes using PureXML electronic forms solutions.

The implementation
Differentiate your bank
We have worked with many of the top global banks to integrate account opening solutions. Here’s how some clients have benefited with improved account opening processes.
  • Customers applying online can consult bank representatives through chat applications—helping significantly increase the bank’s online closing rate.
  • Rapid authentication and funding mechanisms allow the bank to market an instant deposit account that can be opened online in a matter of minutes.
  • Transition to a seamless, paperless account opening process.
  • Customers can transfer funds from other financial institutions into their new accounts in two to three days.
  • No signature card is needed unless a customer requests paper checks.

The cost of ownership
A low-risk investment in leading-edge infrastructure
The account opening solution from IBM provides the availability, performance and scalability you need to improve the account opening process. We can help you:
  • Easily configurable and flexible—change, add or delete specific steps involved in the account opening process.
  • Eliminate duplications in systems and data.
  • Use a simple and single application for multiple products.
  • Reduce errors by automating workflow.
  • Leverage an operating environment that delivers integration and infrastructure management capabilities.
  • Build an IT infrastructure that is independent of the applications running on it.

Next steps
 
Questions about this solution? Contact an IBM Financial Services specialist.

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Delivering the customer experience
Optimizing the account open process
Resources
Opening act: Streamlining a bank’s account-opening process can have a dramatic effect on customer experience and the bottom line
Unlock the value of account opening with component business modeling
Hardware
Focus on systems