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Customer experience solution from IBM and Chordiant
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| Improve customer experience by unifying communications
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Automate and manage your customer-facing business processes across all touchpoints. Integrate corporate systems and data with the operations that connect your customer communication channels. We can help you unify business processes and customer insight to build a comprehensive strategy to drive customer loyalty, profitability and customer-centricity to the next level.
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| Leading service-driven global organizations
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By combining Chordiant Cx™ software solutions with application software, middleware, hardware, consulting and integration services from IBM, we can help you deliver a dynamic customer experience at every touchpoint.
Why IBM? -
IBM provides a wide range of services, financing and information technology for banking—including a broad choice of server platforms, related storage, workstations, networking, printing solutions, databases and middleware.
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IBM capacity planning services help enable your systems to meet your demands both today and in the future—and we provide complete, one-stop service.
Why Chordiant? -
Chordiant solutions map key customer interaction events—such as critical impact points, moments of defection and propensity to buy—to strategies that deliver real-time decisions and recommended actions to help ensure a valuable customer experience.
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Delivered through a unified, role-based desktop, Chordiant solutions automate sales and servicing processes—integrating them with systems of record, product lines and communication channels. This approach helps leverage existing processes and data to create cohesive, customer-focused interactions.
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| Proven shifts in business process efficiency
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Our solution can help link your customer channels to provide a consistent customer experience. By unifying your customer touchpoints, not only can you provide a consistent face to your customer, but you can build a single view of your customer regardless of the channel they use to bank.
We start by assessing your current business needs and technology to find the right solution for your bank. We understand each bank has its own unique needs and requirements and we want to help you build a strategy for sustained performance and growth.
By improving the efficiency of your channel, our solution helps deliver tools to set you apart in the banking industry. -
Create a near seamless customer interface that helps representatives understand complete customer profiles while interacting with customers.
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Optimize business processes across channels that can be managed from a single desktop.
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Simplify development to help enable faster delivery of new product and services.
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Respond to changes and adapt to customer needs with on demand flexibility.
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| A new way to improved operations
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IBM and Chordiant are working together to provide banks with a radically new approach, by defining what the organization does through business processes, rules and policies—and then realizing those services through a componentized architecture. Furthermore, once implemented, your solution ceases to be the sole domain of the IT department.
Logical user interfaces enable business people to manage and run the system. Business processes, rules and policies can be flexed and changed through screen-based commands across the enterprise. It is even possible to allow the system to make its own changes based upon in-built analytics.
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| Investment resilience
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Drive revenue, reduce cost and promote customer loyalty. Our solution is designed to create a measurable return on your investment. We can help you: -
Improve the time to open customer and business accounts—a reduction in execution time for basic account opening improves productivity.
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Reduce overall business costs by integrating and re-using rationalized processes across branches and call centers.
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Opportunities to speed—from days to hours—account aggregation for a single client across multiple business books and legacy applications.
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Questions about this solution? Contact an IBM Financial Services specialist.
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