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Digital content management for banking from IBM
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| Get more from your media assets
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Rich media content has opened up profitable new avenues for communicating with bank customers, employees and business partners. IBM digital content management provides you with the tools and technology to collect, index, archive, retrieve and manage disparate media collateral almost instantly from anywhere in your organization.
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| Capitalize on award-winning expertise
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IBM has been consistently recognized as an industry leader in almost every segment of the digital media industry. We have received: - The Market Engineering Award from Frost & Sullivan, for excellence and innovation in enterprise content management.
- The Most Innovative Project of the Year award from Computing Magazine, for the West Yorkshire VIPER project.
- Six different software awards for enterprise content management from Transform Magazine.
- The Digital Content Management Company of the Year award from Frost & Sullivan.
As a result of our commitment to the field of digital media, a number of financial institutions have chosen IBM for digital content management, including:- Sun Life Financial
- Blue Cross Blue Shield Association
- GE Capital
- CUNA Mutual Group
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| Improve efficiencies across your enterprise
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IBM digital content management helps you organize, manage, store and access media assets on demand, helping to dramatically increase productivity and efficiency. For example, you can:- Obtain the data you need to resolve an account dispute by performing a phonetic search for the audio file of the original customer service call, right from your desktop. Our solution helps you locate the file in seconds, without contacting customer service or searching through endless audio clips.
- Eliminate dependence on manual playback and monitoring to manage quality and training levels with digital recording of customer contacts. Using analytical tools offered with the solution, you could easily evaluate archived conversations to gain a better understanding of your customers and identify areas for service improvement.
With IBM digital content management you can:- Reduce manual processes by automating the cataloging, indexing and annotation of original content.
- Get to market faster with digital campaign creation.
- Increase process efficiencies and boost productivity with flexible, managed access to media assets, preventing long searches or time-consuming recreation of key resources.
- Preserve the integrity of your rich media. Traditional media formats often deteriorate over time. Converting documents, videotapes, audio clips and graphics to a digital format produces a high-quality asset file that’s virtually indestructible.
- Comply with Sarbanes-Oxley requirements for on demand tracking, archiving and retrieval of financial records.
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| Customized solutions for your unique needs
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When the French government mandated that banks produce copies of all cashed checks, one of the country's largest retail banks looked to IBM for a solution. IBM worked with the bank to deploy an archiving image numeric of check system. The system—part of a complete digital content management solution—helped identify the nature, format and volume of check documents, while also indexing, managing and storing check information. The solution helped the bank:- Merge and protect investment costs, while reducing IT costs, by adopting one solution for several archiving challenges, instead of a separate system for each challenge.
- Deploy a global archiving infrastructure that effectively handles EIC demands and responds to additional archiving issues.
- Prepare for future content management initiatives, such as e-mail and SWIFT projects.
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| A low risk, high reward solution
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IBM digital content management helps you achieve a rapid return on investment with the:- Flexibility to add additional functionality or optional services when your business needs dictate.
- Ability to lower operating costs by reusing, rather than recreating, existing media assets.
- Tools to meet government asset management requirements, helping avoid costly fines and penalties.
- Power to significantly increase your audit capacity—by as much as 300 percent—boosting risk-management capabilities.
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