 |
Avaya
|
|
|
|
Together, IBM and Avaya provide comprehensive solutions to help banking, brokerage, and insurance companies unify their communication channels. By doing so, you can build a complete view of each customer and efficiently manage their accounts, portfolios or policies to improve service and increase the sale of new products. We can also help you broaden your customer reach—to local, national and even global markets—through the integration of agent assisted channels, such as branch offices and contact centers and self service channels that include web browsing, speech recognition and interactive response with assisted self service channels such as e-mail, web chat, directed web browsing and instant messaging. Depending on your needs, your implementation can start with one channel and extend to other channels as needed.
Beyond integrating your customer contact channels IBM and Avaya solutions can help:-
Increase revenue by identifying cross sell and up sell opportunities during customer interactions.
-
Improve service by better matching customers to the agents that can best serve them.
-
Improve agent effectiveness via immediate access to full customer information.
-
Optimize the availability and use of representatives with critical skill sets.
-
Streamline the integration of disparate systems and processes caused by mergers and acquisitions.
IBM and Avaya deliver comprehensive CRM solutions for the financial services industries by combining Avaya’s leading applications with IBM’s expertise, technology, consulting and implementation services. IBM also offers flexible financing terms with customized payment structures through IBM Global Financing.
|
|
|
|
|
|
|
