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Genesys
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Genesys Telecommunications Laboratories is the leading provider of contact center
solutions. IBM and Genesys help financial—institutions and companies in a
wide range of industries—transform call centers into next-generation multi-channel
contact centers. Industry leaders that rely on Genesys include:
- Five of the world's top six financial services companies.
- Eight of the world's top ten banks.
- Two of the largest airlines.
- Ten of the top ten telecommunications companies.
The integration between IBM and Genesys technology allows a customer to move in
and out of self-service and assisted service without having to repeat information
about themselves or their transaction. We can help you:
- Provide customers with the information and services they need promptly,
accurately and conveniently through the channel they choose.
- Segment customers and deliver specialized service based on value and specific
needs.
- Maximize revenue per customer with cross-selling and up-selling opportunities.
This alliance combines IBM's industry consulting and integration services experience
with the skills and capabilities of the Genesys solutions. IBM supplies self-service
capabilities with IBM WebSphere®, Voice Server and Voice Applications Access
on Genesys Voice Platform (GVP). Genesys provides a complete contact center solution
featuring Genesys Customer Interaction Management Platform and GVP.
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