Retail Canada

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Our view: The key to successful retailing is to cultivate consumer advocates. By providing a superior shopping experience, you can boost advocacy and improve your bottom line.

- Watch the video (Size: 259kbps; Runtime: 1min 51secs)
- Shopper advocacy: Building consumer trust in the new economic environment

What we offer - solutions by area

Integrated multichannel retailing

Transform the customer experience in the store by configuring it to the needs of the shopper, real-time.

Focus the supply chain

Deliver the right products to the right place at the right time to meet real-time customer demand.

Retail business intelligence

Leverage your infrastructure to ensure that new innovations can be deployed in stores quickly.

TotalStore solution

Integrated offerings that can accelerate deployment of core store capabilities and rapidly train associates.

Executive briefs

IBM's latest executive briefs provide insights focused on critical retail industry issues and trends.

Security solutions for retail

Help retailers reduce the risk of security issues impacting their businesses.

IBM Retail Green Initiative video

IBM's Retail Store Solutions (RSS) Green Initiative helps retail clients create and leverage environmentally responsible options for their enterprise, supply chain, and store environments. Among these is IBM's product stewardship strategies for retail store technologies, in place since 1991.

What's hot

Retail Landscape

Canada's retailers face unprecedented challenges, from the Internet, from foreign competition, and from increasingly demanding consumers. How are they responding to these pressures? John Dawkins — Canadian Retail Sector Lead for IBM Global Business Services, has worked with leading-edge retailers around the world, and currently consults with retailers across Canada on innovation. In this interview, he looks at the future of retail in Canada.

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