Our view: The key to successful retailing is to cultivate consumer advocates. By providing a superior shopping experience, you can boost advocacy and improve your bottom line.
What we offer - solutions by area
Transform the customer experience in the store by configuring it to the needs of the shopper, real-time.
Deliver the right products to the right place at the right time to meet real-time customer demand.
Leverage your infrastructure to ensure that new innovations can be deployed in stores quickly.
Integrated offerings that can accelerate deployment of core store capabilities and rapidly train associates.
IBM Retail Green Initiative video
IBM's Retail Store Solutions (RSS) Green Initiative helps retail clients create and leverage environmentally responsible options for their enterprise, supply chain, and store environments. Among these is IBM's product stewardship strategies for retail store technologies, in place since 1991.
Canada's retailers face unprecedented challenges, from the Internet, from foreign competition, and from increasingly demanding consumers. How are they responding to these pressures? John Dawkins — Canadian Retail Sector Lead for IBM Global Business Services, has worked with leading-edge retailers around the world, and currently consults with retailers across Canada on innovation. In this interview, he looks at the future of retail in Canada.