Skip to main content

 

K-12 solutions

Telephone technical support

Tab navigation

Fileserver Telephone Technical Services (F/S TTS)

What is it?

  • Provides help with How-To-Use questions & Problem Determination questions for ICLAS, SchoolVista, StudeNTVista, TLC SchoolConnect and IBM courseware
  • 1-800 number - unlimited number of calls
  • F/S TTS ID 
    • One F/S TTS ID required per Fileserver
    • Up to five people can be registered to make calls
  • Hours are 8:00 AM to 6:00 PM EST
  • Telephone support only - on-site support is available at an additional charge
  • IBM K-12 recommended configurations only. Questions on non-supported configurations, are chargeable via TTS Per Call.
  • Remote TTS option available to provide on-line support
  • Service is currently available only in English

Who is it for?

Teachers, System Administrators

To Order:

Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611

Return to the top

Personal Telephone Technical Services (Personal TTS)

What is it?

  • Provides help with How-To-Use questions & Problem Determination questions for ICLAS, SchoolVista, StudeNTVista, TLC SchoolConnect and IBM courseware
  • 1-800 number - unlimited number of calls
  • Personal TTS ID 
    • One Personal TTS ID can support multiple Fileservers
    • Only one person can be registered to make calls
  • Hours are 8:00 AM to 6:00 PM EST
  • Telephone support only - on-site support is available at an additional charge
  • IBM K-12 recommended configurations only. Questions on non-supported configurations, are chargeable via TTS Per Call
  • Remote TTS option available to provide on-line support
  • Service is currently available only in English

Who is it for?

System Administrators, Computer Support Staff

To Order:

Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611

Return to the top

NetConnect Telephone Technical Services (NetConnect TTS)

What is it?

  • Provides help with How-To-Use questions & Problem Determination questions for IBM TLC NetConnect
  • 1-800 number - unlimited number of calls
  • One NetConnect TTS ID is required per IBM NetConenct Server - up to 5 callers can be registered to call
  • Hours are 8:00 AM to 6:00 PM EST
  • Telephone support only - on-site support is available at an additional charge
  • Includes remote on-line support via TELNET, FTP, IBM NetFinity and the IBM NetConnect Administrative Client (where possible)
  • Service is currently available only in English

Who is it for?

System Administrators, Computer Support Staff

To Order:

Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611

Return to the top

Telephone Technical Services Per Call (TTS Per Call)

What is it?

  • Provides help with How-To-Use questions & Problem Determination questions for ICLAS, SchoolVista, StudeNTVista, TLC SchoolConnect and IBM courseware
  • 1-800 number
  • Hours are 8:00 AM to 6:00 PM EST
  • Telephone support only - on-site support will be chargeable
  • Service available in English only

Who is it for?

Teachers, System Administrators, Computer Support Staff

To Order:

Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611. Provide your Purchase Order Number at time of call.

Return to the top

Want more information?

Give us a call at:
1-800-66-LEARN
1-800-66(53276)