On-Site Support
What is it?
- Provide technical support at your location
- Provides help with How-To-Use questions & Problem Determination questions for ICLAS, SchoolVista, StudeNTVista, TLC SchoolConnect, TLC NetConnect, Novell 4/5, Win 95/98/Vista/NT/2000/2003, LearningVillage, IBM courseware, 3rd party software, LANs,WANs.
- Problem determination and resolution
- Network design, installation and configuration
- Network maintenance and tuning
- System set-up and configuration
- Project Management
- Hardware and Software upgrades
- IBM and non-IBM software installation
- Customized services available on request
Who is it for?
Teachers, System Administrators, Computer Support Staff
Cost:
Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611
Note: There is a minimum charge of one hour per service call.
Note: Service blocks must be used up within 12 months of purchase
Note: Travel from the IBM K-12 service location to the customer site and return will be charged at the rate of $1 per kilometer.
To Order:
Call 1-800-66-LEARN (665-3276) or FAX order to 905-316-2611