Foundations in IT services, governance, and ITIL
IT services cover the complete and total management of a company's IT elements and environment, including the services responsible for maintaining and managing the IT elements in an environment and the services that are customer-facing.
Teach your students the fundamental concepts and theory behind IT services, governance, and the Information Technology Infrastructure Library (ITIL) to prepare them for careers in IT systems management. Use IBM SmartCloud Control Desk to show how all these concepts can be implemented.
Recommended product: SmartCloud Control Desk