Read what EBI faculty members are saying about these vital trends and issues.
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Innovation
Innovating Through the Customer Experience
It takes more than great products to differentiate you from your competition; success depends on building a strong bond with your customers which leads to customer preference and loyalty. To do that, you need to ensure that you design and deliver an ideal customer experience. In that attached article, the EBI's Laila Bichara discusses the importance of delivering a deliberate customer experience that connects you emotionally with your customer, and in the podcast you will hear her discuss this issue with a small business owner who brings this theory to life.
Challenges organizations face when implementing innovation
Steve Roehm and Mark Feeley of the Executive Business Institute discuss the challenges and concerns many organizations face when implementing innovation.
Roles for innovation: The right people at the right times
Sustained innovation depends on the participation of a variety of talented people across the whole process. By understanding key roles and commitments required for innovation, organizations can move faster and more effectively.
Leadership
The new challenges to leadership communications and how to meet them
Given the many challenges leaders face, they need to remain flexible and well-positioned to communicate. Key communication challenges include: rapid change, increasing distraction, growing geographic and organizational dispersion of the workforce, the heterogeneous nature of business relationships and “ambush” communications by external or internal adversaries. Within a leader’s communications toolkit are many traditional tools (among them, e-mail, conference calls and face-to-face meetings), plus less traditional options like Web pages, wikis and instant messaging. Whichever tool is chosen, leaders need to stay clearly focused on the audience and the desired outcome. The payoffs can be worth the effort for those leaders intent on staying ready for communications in the future.
High hopes: The positive effects of technologies on the horizon
From the emerging technologies that are visible now, there seems to be potential for new opportunities and solutions to nagging problems. Across four categories – deep computing, smarter money, more attention to human interfaces and better access to talent – the author explores the possibilities implied by new capabilities.
Technology Strategy and Management
Flash in the pan or true innovation? Twenty questions to evaluate new technology
Categorizing, understanding and filtering the latest information on emerging technologies can be made easier if you know what to ask. Here are twenty questions that can help you quickly ascertain whether a closer look could be important to your business.
Digging into the CEO Study: Business models, collaboration and outperforming the market
In the IBM Global CEO Study, "Expanding the innovation horizon," it's clear that business models are the new horizon for innovation. Two authors of the study provide the details of questions that should be asked, the prerequisites for effective collaboration and what distinguishes those who outperform from those who underperform their markets.
Sales
Ten Steps to Help You Present as a Consultant
In today's organizations, information technology professionals are expected to act as internal consultants to the business. They are often asked to write and present to key business managers. Here are ten steps to help you structure your thoughts logically, present them as consultants present to their clients, and consider some strategies for getting out of 'tight' presentation situations.
The I/T Organization as Internal Consultant
As I/T departments become less of a utility, they must become more of a consultant to the business. This article outlines the top five new skills necessary for I/T departments to build in order to become more like internal consultants. The skills are: Knowledge of the business, Communication, Listening, Negotiation and Problem Solving.
What’s the big idea?
Whatever an idea is and wherever it comes from, its value comes from clearly communicating it to other people. Four steps can help an innovator methodically move a big idea from the concept stage to the point of engaging others in its development.