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| Degrees earned |
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Bachelor of Science degree in Computer Science from Alabama State University, 1998 |
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Currently studying for an Executive Masters of Business Administration degree with a focus in Management, Pace University, Anticipated graduation 2003 |
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| Professional work began |
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Joined the IBM Corporation in June of 1998, as a Field Technical Sales Support in Server Group |
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| Job description |
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Technical Resolution Manager in the Worldwide zSeries Customer Satisfaction Office. She is responsible for hardware and software resolution management support for critical customer situations. This includes ensuring overall customer satisfaction while maintaining a balance between customer resolution and business objectives for both the customer and IBM. |
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