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A comprehensive guide in support of your end-of-lease decisions for your IT assets
As a client of IBM Global Financing, you have a variety of great options when your equipment comes to the end of its lease, including extending your lease, purchasing the equipment outright, or returning your leased assets to IBM Global Financing.
The following downloadable documents are provided to explain your options and simplify the process of ending your lease. Simply select the highlighted titles, and you may view, download or print the files you need.
Return locations
United States Return Locations
Canada Return Locations
Print the label with the Return location address and staple it to the
Bill of Lading.
Each returned asset must be identified with the following information on the Freight Bill of Lading and Parcel Shipment Label.
If you did not find your equipment on the list above please search by Machine type or Description by product on any of the following spreadsheets below:
End of lease Return instructions
The following guidance will help make the entire process as simple as possible and will help you keep any associated costs to a minimum.
- End of Lease Guide Highlights
A quick tutorial on your end of lease options
- End of lease notice options
A notification of your intent to exercise these options is required at least 30 days prior to the lease expiration date
- Packing and Labeling the Equipment
Learn how to avoid damage to these assets in transit and to avoid continuation of billing on returned leased assets
- Condition and Completeness of Returning Equipment
Important considerations relevant to returning the equipment
- Shipping and receiving
See shipping instructions and our receiving process
- Frequently asked questions
Recommended checklists
Need a quote or have a question?
Let us help you in completing your end of lease decisions.
Consult with your IBM Global Financing Financial Sales Executive to determine the right strategy for you regarding your End of lease Options or call us directly at 1-800-IBM-3552 in the United States and Canada. (Monday - Friday, 9am - 5pm Eastern Time Zone).
If you would prefer to send us an e-mail, please contact us at askeol@us.ibm.com.
Preparing your equipment
Please refer to the following phone numbers to assist you with preparing your equipment for return – United States:
- Deinstallation & Packing of Equipment for Return, which includes Maintenance Qualification: Express Services 1 888 426-4343 - Option 3
- Maintenance Qualification only: 1 800 IBM-SERV
- Discontinue maintenance services provided by IBM: 1 877 426-6006 - Option 3
Please refer to the following phone numbers to assist you with preparing your equipment for return – CANADA:
- Deinstallation & Packing of Equipment for Return, which includes Maintenance Qualification: Express Services 1 800 426 7378 – Option 1 or 2
