Shipping and Receiving

Shipping

There is no requirement to use a particular carrier or shipping company to return the assets. United States customers can contact McCollister’s Transportation Group at 1 800 257-9595 and ask for the IBM Global Financing Desk for assistance with shipping. An e-mail address has also been set up to help: igf@mccollisters.com. Regardless of your transportation decision, make sure that you follow the packing instructions in this guide to avoid damage. You continue to be responsible for the equipment until it arrives at our designated location.

Due to the high volume of equipment received at our facility we are unable to return equipment shipped in error. Please check to make sure all assets being returned are intended for return to IBM Global Financing.

Please refer to the section devoted to "Packing and Labeling the Equipment" for specific recommendations on how to package the equipment to minimize the potential risk of in-transit damage.

Receiving

State-of-the-art refurbishment facilities have been established in Raleigh, North Carolina for U.S. customers and Newmarket, Ontario for Canadian customers to streamline the logistics of receiving, verification, refurbishment and remarketing of our leased PCs. Both facilities are ISO9002-certified. The assets are scanned into our system, moved to a staging area and passed through our inspection process. Our investment in automation is critical to reduce our costs and yours.

Return Locations

Each product should be returned to a specific location.

United States customers

To determine where products are to be returned in the US, please refer to the following web site for a complete listing by product and to print the label that should be stapled to your Bill of Lading or to your box: www.ibm.com/financing/us/lifecycle/manage/eol/return_locations.html

Canadian customers

To determine where products are to be returned in Canada, please refer to the following web site for a complete listing by product and to print the label that should be stapled to your Bill of Lading or to your box: www.ibm.com/financing/us/lifecycle/manage/eol/return_locations_caen.html

Please call and schedule dock time at least three days prior to shipment to ensure a slot at the loading dock. When scheduling shipment of your return you should inform your carrier that they must contact the dock master at the designated return site above. Doing so, we will insure the most expeditious handling of your assets when they arrive at the return location. If a carrier arrive without setting up a dock appointment they will be placed in a queue and the receiving dock will handle their delivery after all scheduled deliveries have been received. Express shipments via UPS, FedEx, etc. are the only exception to this requirement, but these shipping methods should not be utilized for shipments with greater than (20) assets.

Each returned asset must be identified with the following information on the Freight Bill of Lading and Parcel Shipment Label and attach the Return Locations Label to it: (please see details on the Return Locations instructions above)

• Company Name
• FULL Return Address (City, State/Province, Zip Code)
• Contact Name
• Contact Phone Number

To ensure we are able to accurately identify the assets you are returning, please refer to the section entitled “Packing and Labeling the Equipment” for guidelines and suggestions. In the event of a mid-lease maintenance swap, please contact your end of lease specialist directly or by calling 1 800 IBM-3552, notifying us of the original machine type/serial number on lease and the machine type/serial number that replaced it.

IBM Global Financing contacts

End of Lease Support Hotline: 1 800 426-3552

EOL Notification Fax Number: 1 800 677-5209

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