Skip to main content

Problem Description Current
Charge Range*

(in U.S. Dollars)
System Board Failed system board failure, CPU below base specification, or missing planar. $25-$300
Admin. Password lock Admin. Password not removed from machine, locking processor/hard drive. $50-$175
Hard drive Missing, damaged, nonfunctioning drive or drive is smaller than model specification. $25-$50
Memory Missing, damaged, nonfunctioning memory, memory is below base spec, or memory is incompatible with model specifications (voltage and parity vs. non-parity). $20-$40
Notebook keyboard Non-functioning keyboard. $25-$125
Notebook Case/lid Any cracks found in case, including but not limited to cracks in lid, base, keyboard frame, or on keyboard surface,or non-removable security tag or device. $50-$100
AC adapter port Cracks around the AC adapter port insulator. $50
Notebook LCD
(Liquid crystal display)
Scratches, cracks, burned image on LCD, mousedots, cloudy screen. $50-$300
Battery Missing or wrong battery returned with machine. $50
CD/DVD Missing, damaged or nonfunctioning CD/DVD. $20-$30
CDRW or DVD/CDRW Missing, damaged or nonfunctioning CDRW or DVD/CDRW. $40-$50
DVDRW/CDRW
(Multiburner)
Missing, damaged or nonfunctioning DVDRW/CDRW multiburner. $50-$95
Floppy Drive Missing, damaged or nonfunctioning floppy drive. $15
AC adapter Missing, damaged or nonfunctioning AC adapter. $35
PCMCIA adapter card Missing, damaged or nonfunctioning card adapter (e.g. Modem, network card). $15-$35
Wireless card Missing wireless card $35
Tablet pen Missing tablet pen $35
Media slice Missing media slice $75
Docking station key Missing docking station key $35
PC keyboard Missing keyboard. $15
PC Mouse Missing mouse. $5
Damaged monitor (CRT and flat panel displays) Monitor will not power on, does not display picture or is physically cracked or shattered. $35-$140
Burnt screen monitor (CRT and flat panel displays) Lines or characters burnt or scratched into the screen, more than 1" along border or > 1 character in size, mid-screen, distorted colour quality. $35-$140
Monitor power cord Missing or damaged power cord. $10
Monitor signal cable Missing or damaged signal cable. $10-$30
Flat panel display Scratched/damaged display. $50-$140
Flat panel display
power adapter
Missing or damaged power adapter. $45
Printer toner cartridge Missing toner cartridge. $25
Printer case Missing/damaged printer cover panels. $50

*Prices and charges subject to change without notice due to fluctuating parts prices, availability and newly identified damage.

Questions?

Contact Us right nav image for France 36x36

Easy ways to get the answers you need.



Call us at
1-800-IBM-3552
or e-mail us at askeol@us.ibm.com