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Customer Centre: Manage your IT leases online to simplify administration and reduce costs |
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If your enterprise leases assets through IBM Global Financing, you can take advantage of Customer Centre, our secure, online lease management tool for tracking and managing all leases associated with those assets. Customer Centre lets you turn large amounts of asset data into meaningful management information, so you can dramatically reduce administrative costs and paperwork, and improve the way you manage every lease throughout its term. And because it's Web-based, Customer Centre lets you manage your lease portfolio any time, anywhere, right through your standard Web browser.
Customer Centre can help you reduce costs by:
- Reliably tracking equipment leases and their status online.
- Reducing overall administrative time spent on asset management.
- Enabling timely decision-making, and reducing potential for errors.
IBM Global Financing can also provide people, processes, contract support and services to customize our lease solutions to your specific needs. Combined with Customer Centre, these resources will help you achieve easier, more cost-effective management of all your financed assets.
Find the Customer Centre information for your country
Select a country and click on "Go" to visit the Customer Centre page for your country.
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With Customer Centre, you can access key information about leased assets online -- including aggregated reporting and billing information on leased assets located in most countries worldwide -- using secure Internet technology. Customer Centre uses your IBM Global Financing account information to load a detailed record for every leased or financed item, and supports 50 different data fields for each item, so you can:
- Reconcile invoices more quickly and easily
- Look up status on any item, such as:
- Lease inception
- Lease end
- Payment date
- Contract number
- and much more
- Create customized reports to meet your specific needs
- Save report formats
- Print reports
- Export reports to e-mail and other applications
- Create and view reports for ad hoc answers to simple queries, such as:
- "When did we roll out our ThinkPad notebooks?"
- "How do this month's invoices compare to last month's?"
- "How many DCDs have been completed in the last 30 days?"
- "Which DCD contains this vendor invoice number?"
- "What are my End of Lease options for these assets?"
- "Which assets are coming to end of lease this month?"
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- Secure, password-protected access to your lease and invoicing data
- Detailed online asset and invoice management reports
- Comprehensive search capabilities
- Convenient, customizable download of asset and invoice data
- Streamlined invoice reconciliation
- Easy to use and navigate
To learn more about a specific Customer Centre function, select from the list below.
NOTE: in order to view the function fully after selecting, please maximize the newly opened window.
(If you don't have the Macromedia Flash player, please download it)
| Learning Series function |
Customer Centre Module |
| Accept and electronically sign new lease origination supplements |
Delivery Confirmation |
| Edit new lease supplements if you need to make changes |
Delivery Confirmation |
| Customize or send your supplement to others within your organization for review or signature |
Delivery Confirmation |
| Manage your financed items during the lease term |
Lease Management |
| Customize financed item reports to meet your requirements |
Lease Management |
| Create a report of financed item details |
Lease Management |
| Download invoice details of your leased assets |
Lease Management |
| Forecast estimated payments |
Lease Management |
| Manage your leased assets in multiple countries |
Lease Management |
| View your end of lease choices and electronically submit decisions |
End of lease |
| Create customized end of lease reports to analyze your options |
End of lease |
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To start using Customer Centre, you just need to:
- Be an active leasing customer of IBM Global Financing.
- Sign a Customer Centre Online User agreement.
- Receive password-protected access to your account on Customer Centre.
- For the delivery confirmation module (US only) your PC vendor must be EDI capable.
To begin the process, contact your IBM Global Financing representative or have a representative contact you. |
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Enterprise lease customers in the United States can effectively and efficiently manage all aspects of their IT leases administered through IBM Global Financing, from equipment acquisition and lease origination, through end of lease.
Features included in Customer Centre:
- Delivery Confirmation electronically displays purchase and lease acceptance data for assets you have ordered through your normal business process under a lease agreement with IBM Global Financing. Delivery Confirmation Documents (DCDs) are generated after your equipment is shipped and invoiced, and are available online for your review, simplifying and reducing the paperwork and time involved with lease acceptance. Because they are paperless, DCDs eliminate printing, mailing, faxing, copying, sorting, handling and distribution of lease acceptance documents, while permitting convenient online searching, downloading and archiving.
- End of Lease gives you the power to view your end-of-lease assets online and make line-item decisions, so you can reduce time and effort and better control costs. You can view your end-of-lease options online, including lease extensions, renewal for specified periods, purchase price, or conclude-and-return. End-of-lease decisions can be searched, downloaded and submitted to IBM Global Financing online, at the serial-number level, or as a mass update. Because the entire process can now be handled online, it virtually eliminates phone calls, faxes, paperwork, overnight deliveries and delays.
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Enroll in Customer Centre |
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