End of lease

United States

End of lease returns guide for PC equipment / mobility devices

Check the best way to ship your PC, Intel Servers and mobile devices. Find important information about deinstallation, packing, returning, shipping and receiving, inspection criteria and checklists.

A comprehensive end of lease guide

IBM Global Financing customers leasing equipment with a fair market value end of lease option may either: purchase the equipment; renew the initial lease for another year or other renewal period; extend the lease on a monthly basis; or return the equipment to IBM Global Financing.

To get more information about your end of lease options, download the infographic or go to the end of lease options.

You can notify us* about your end of lease decision either by sending an email to askeol@us.ibm.com, by using our online tool, Customer Centre** or by using EOL Centre. If we do not receive timely written notice of your end of lease decision, the leases for such equipment will automatically be extended on a month-to-month basis according to the terms and conditions of your lease contract.

If you decide to return the leased equipment to us you can use any transportation company of your choice. You are responsible for the equipment until it arrives at our designated return location. You need to ensure that equipment is packed appropriately to avoid any damage. In case of damage to the equipment you will be charged according to the terms and conditions of your lease contract.

Please ensure that all equipment being returned is sent to the designated IBM Global Financing return location for such equipment. Check United States return locations along with other important information in the section below.

If you need an End of Lease quote, please contact us at askeol@us.ibm.com or call us directly at 1-800-IBM-3552. (Monday through Friday, 9am - 5pm Eastern Time Zone).

  • Do you want to return your leased equipment?

    If you want to return your leased equipment*, please send an email with your decision to askeol@us.ibm.com.

    You are responsible for arranging the return of your equipment (deinstalling, packing and shipment) and for ensuring that assets arrive in good condition and working order.

    We are expecting to receive only the same equipment detailed in your End of Lease quote or latest lease invoice that is scheduled for return to us.

  • Please read policy concerning exact serial number match equipment

    Exact serial number match equipment

    Return of Equipment Not Leased by IBM Global Financing:

    From time to time we receive equipment from lessees that we did not lease to them. Please be advised that, except as expressly specified in your lease with us, you are only permitted to return to us the same item of equipment that we leased to you (i.e., same manufacturer, type, model number, and serial number asset). If equipment is sent to us that is not leased by IBM Global Financing (unauthorized equipment) then: (i) you will have relinquished any and all right, title and interest you may have in the unauthorized equipment with title transferred to us. In that situation, title will pass to us free and clear of any liens, restrictions, or other obligations. At our option, we may (a) sell the unauthorized equipment and retain the proceeds of the sale, or (b) dispose of the unauthorized equipment. If the latter should occur, we will provide an invoice for our disposal fees and related expenses. These fees will be the same as what we would charge for the disposal of similar equipment. In no event will IBM Global Financing have any liability or be subject to any claims or remedies which may arise in connection with our disposal of the unauthorized equipment.

    Subject to the above terms, if we receive any unauthorized equipment that is PC equipment (defined below) that is of the same manufacturer, type, and model number as equipment you are leasing from us for which the term: (i) is scheduled to expire within one month following the date we receive the unauthorized equipment; (ii) has expired within one month preceding the date we receive the unauthorized equipment; or (iii) was automatically extended, in each case, in accordance with the terms of the lease, then we may, at our discretion, accept the unauthorized equipment as a substitute for a leased machine. If that occurs, the unauthorized equipment will become subject to all of the terms and conditions of the lease for the leased machine it replaces. In that event, IBM Global Financing will have released all of our right, title and interest in the leased machine. For purposes of this paragraph, “PC Equipment” means personal computers, notebooks, tablets, monitors, Intel based servers, personal computer printers and other related personal computer equipment.

    If we receive any unauthorized equipment that is not PC equipment and receive a written request within 30 days of receipt, sent to ASKEOL@us.ibm.com (or other contact address that we may provide in the future) to return the equipment to you, we will do that at your expense.

    We may, but have no obligation to, remove any information, license programs, or any other data contained on the unauthorized equipment and shall not have any liability for the loss, destruction or disclosure of any such information, licensed programs, or any other data on any unauthorized equipment.

    Please refer to your End of Lease Quote or Customer Centre for further clarification on this topic.

  • End of Lease return locations

    If you are returning personal computers (PCs), make sure to visit our end of lease returns guide for PC equipment / mobility devices. It will help you to make the entire process as simple as possible and keep any associated costs to a minimum.

  • Return documentation

    Make sure your Bill of Lading is filled out with:
    Company name
    Return address (City, State/Province, Zip Code)
    Contact name
    Contact phone number

    Please ensure shipment is in care of IBM Credit LLC as outlined in the returns address.

    Attention: You are responsible for arranging for the transportation of any equipment and for ensuring compliance with all regulatory conditions for import or export of any equipment prior to returning such equipment to us.

  • For equipment that requires deinstallation and/or is under maintenance

    Deinstallation

    If your equipment needs to be deinstalled by a qualified engineer, IBM will gladly provide a quote for the deinstallation of such equipment. Please call the numbers below:

    United States: HW and SW Services (Deinstallation/Packing): 1-888-426-4343, option 2. Emergency Assistance HW and SW: 1-800-426-7378.

    Certain IBM machine types (Servers) may contain a water solution coolant that may be subject to regulations governing the proper handling and disposal of such coolant (Solution). If Lessee has leased such Servers, Lessee acknowledges and agrees that Lessee shall retain title to such Solution and is responsible for the handling and disposal of such Solution in accordance with all applicable laws and regulations. Additionally, Lessee acknowledges and agrees that prior to the return of such Servers to Lessor, Lessee is responsible for the disposal of this Solution in accordance with applicable laws and regulations and product characteristics, at the time of such disposal. Lessee's obligation, under the indemnification provisions of the Lease, includes any third party claims arising in connection with the Lessee's possession, use, handling or disposal of such Solution, which obligation shall survive termination or expiration of the Lease.

  • Maintenance, program and peripherals

    If you have ongoing maintenance agreements on any of the equipment you are returning, please remember to ask your service provider to cancel the maintenance or you will continue to be invoiced and will be responsible for all amounts due. If IBM is your maintenance provider, please call the number below. The same number should be used if you have any program or peripherals associated with the equipment being returned that should be transferred to another item of equipment on IBM's records.

    United States: Discontinue maintenance services provided by IBM.

Have you considered 3X Disk Overwrite Services?

Our 3X Disk Overwrite service is an efficient and cost-effective way to reliably overwrite your disk drives before they re-enter the market. This 3X Disk Overwrite service on Intel processor based machines complies with the Department of Defense 5220-22-M three-pass standards. Your data is virtually irretrievable. To obtain a quote please e-mail: arspa@br.ibm.com or call:1-866-861-5448.

Customer Centre

Manage your lease online. Delivery confirmation, end-of-lease options and international asset management in one secure tool.

Asset management

End of Lease Centre

A web based application that provides our IBM Global Financing leasing customers with a self service end of lease notification and decisions communication process.

Read more

Footnotes:

* Our standard lease contract requires customer’s written end of lease notice at least 30 days prior to the lease expiration date. If your lease contract is already billing on a month-to-month basis, consult your lease contract as you may still be required to send us your written notice 30 days prior to your end of lease decision. For additional information about end of lease notice, please check the terms and conditions of your lease contract.

** Get more information about Customer Centre tool and how to register or contact askeol@us.ibm.com.