When you acquire IBM Certified Pre-owned Equipment, we aim to provide you with a product which is reliable and ready to serve your business through the following:
Before a product earns the IBM Certified Pre-owned Equipment seal, it is checked by an IBM engineer (or authorised agent).
IBM Certified Pre-owned Equipment PC or ThinkPad systems undergo 30-point testing and refurbishment process by trained technicians.
IBM Certified Pre-owned Equipment non-PC/ThinkPad system configurations are validated to ensure no parts are missing before being packed securely ready for sale. Some non-PC/ThinkPad systems have undergone a full refurbishment in our manufacturing facilities.
To help minimise potential downtime for your organisation, all IBM Certified Pre-owned Equipment systems automatically qualify for a range of optional IBM Maintenance agreements to suit your needs and budget. Selected models come with one-year or multi-year 24x7 IBM Maintenance contracts.
IBM Certified Pre-owned Equipment other than PC/ThinkPad systems installed by IBM (or an authorised agent) and covered by an IBM Maintenance contract, which do not perform satisfactorily will either be replaced or refunded at IBM's discretion*.
* Conditions apply as defined in the contract of sale. The Satisfaction Guarantee on non-PC/ThinkPad systems acquired by end user clients from an approved IBM reseller, must be exercised by that reseller within 90-days of the date the reseller acquires the system from IBM Global Financing.
