
The technical services delivery center in Dubuque will primarily support U.S. strategic outsourcing clients, providing server systems operations, security services and end user services, including maintenance and monitoring of computer hardware and software systems.
The mission of Integrated Technology Delivery (ITD) is to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. This new Technical Services Delivery Center is focused on increasing ITD delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
IBM’s global delivery network incorporates centers around the world and serves thousands of clients. Global delivery capabilities help set IBM apart and allow us to deliver services seamlessly by harnessing IBM infrastructure, processes, tools and skilled resources. For more information, visit www.ibm.com/services.
Job descriptions
Use the following links to the job descriptions for more information regarding the positions at the Dubuque, Iowa technical services delivery center:
Shared Services
Project Business Office Analyst
Resource Manager - Contractor Focal
Resource Manager - Competency Focal
Technical support specialist (TSS)
Websphere/MQ Series Support Specialist (Blues)
Technical Support Specialist (Blues) - Performance and Capacity MidRange
Technical Support Specialist (Jazz) - Performance and Capacity MidRange
Technical Support Specialist (Rhythm) - Perf/Cap Mainframe
Technical Support Specialist (Blues) - Performance and Capacity Mainframe
Technical Support Specialist (Jazz) - Performance and Capacity Mainframe
SCCM / MS Enterprise Support Specialist - (Jazz)
Quality Analyst- Support Specialist
Tivoli: Level One Support Specialist (Rhythm)
Tivoli: Level Three Support Specialist (Jazz)
Tivoli: Level Two Support Specialist (Blues)
Tivoli: Support Specialist Lead/Dispatcher
MQ Series Support Specialist (Rhythm) - MIM
MQ Series Support Specialist (Jazz) - MIM
Maximo (Blues) Application Support Specialist
Maximo (Blues) DB2 UDB Database Administrator
Mainframe System Automation (Rhythm) Technical Support Specialist
Mainframe Systems Automation (Blues) Technical Support Specialist
Backup & Recovery Storage Support Specialist - Blues
Backup & Recovery Storage Support Specialist - Jazz
SAN/Disk Storage Support (Blues)
SAN/Disk Storage Support (Jazz)
Mainframe Storage Support (Blues)
Mainframe Storage Support (Jazz)
DB2 Mainframe Support Specialist (Blues)
DB2 Mainframe Support Specialist (Jazz)
Packaging / Imaging Support Specialist (Blues)
Packaging / Imaging Support Specialist (Jazz)
Packaging / Imaging Support Specialist (Rhythm)
Oracle DBA Blues Support Specialist
Oracle DBA Jazz Support Specialist
Acct Subject Matter Expert - SCCM & MS Enterprise Mgr
Services Coordinator (Rhythm) - Problem & Change Management
Services Coordinator (Blues) - Problem & Change Management
Services Coordinator (Jazz) - Problem & Change Management
Technical Support Specialist (Rhythm) - SW Distribution
Technical Support Specialist (Blues) - SW Distribution
Technical Support Specialist (Jazz) - SW Distribution
Acct Subject Matter Expert - SW Platform Mgmt
TSS — Blues — Packaging / Imaging
SAP Technical Specialist (Rhythm)
SAP Technical Specialist (Jazz)
TSS — Blues team — Web Middleware (Hot!)
TSS — Jazz team — Web Middleware (Hot!)
Other positions
Audit and compliance professional — Intel
Audit and compliance professional — Unix
Audit and compliance professional — DB
Audit and compliance professional — Mainframe
Audit and compliance professional — Storage
