Whatever your chosen business area, you will enjoy unrivalled levels of responsibility and grapple with issues that expand your mind and imagination. You will acquire new skills and a powerful portfolio of work experiences. And you will receive rewards that directly reflect your individual achievement and contribution.
The following links will provide brief descriptions of our Canadian business units in terms of the key types of services or products they produce, the different types of degrees required, and a general overview of the business units themselves.
To learn more about our many other global business areas, please visit www.ibm.com/start and select your country of interest.
Business areas
Global Business Services
Key services
GBS is a global business consulting firm like no other. We help clients solve their toughest problems. Their biggest challenges. The sort of hurdles that require the unique capabilities of our team of top-caliber professionals - business experts, strategists, specialists, and researchers.
Degrees
BS/BA, MS/MA, MBA in all disciplines, Computer Science
Typical roles available
- Consultant
- Industry and/or process expert on engagement teams.
- Craft and support the implementation of end-to-end solutions.
- Willing to travel to work at client sites.
- Business Analyst
- Analyze and document client application requirements.
- Team player - act as an interface between Sales, Customer Support, and Development Groups.
- Strong analytical and documentation skills.
- Application Developer
- Develop, design, and maintain IBM client business applications.
- Strong knowledge of IT architecture and design.
- Project management, communication, organizational, and leadership skills.
Overview
IBM is known for its technology; few know it is also the world’s largest consultancy. IBM Global Business Services operates in 160 countries across 17 industries, and the only given as an IBM Consultant, is that you’ll be challenged every day to apply what you’ve studied to finding out how the world works – and to make it work better.
IBM consults in the following practice areas:
- Customer Relationship Management
- Supply Chain Management
- Enterprise Resource Planning (SAP/Oracle)
- Strategy and Change
- Financial Management
- Application Services
- Human Capital Management
Global Technology Services
Key services
Global Technology Services offers over 500 unique technical services to help our clients manage their business.
Degrees
BS/MS in Computer Science, Math; MIS/CIS, EE; MBA with technology focus; Finance and Accounting; MS in Project Management; Instructional Design and Course Development with technology focus; Networking/Systems Management; other technical undergraduate degrees
Typical roles available
- Project Executive Leadership Program
- The services leader of an IBM team that delivers on our commitments to our clients.
- A two-year rotational program for MBA grads focussed on delivering the tools to become a Project Executive in the future.
- Technical Support Specialist
- Deliver remote and on-site support to IBM clients.
- Business Analyst
- Analyze and document client application requirements.
- Team player - act as an interface between Sales, Customer Support, and Development Groups.
- Strong analytical and documentation skills.
- Mainframe Specialist
- Deliver and support storage and consulting services for mainframe system environments.
- Knowledge in mainframe storage concepts, z/OS concepts, JCL, TSO/ISPF.
- Deep interest in computer hardware technology.
- Network Analyst
- Review current network environments; perform problem determination and recommend resolution; implement new networking technologies.
- Networking experience, HTML, Java, Intel servers, Windows.
- System Administrator
- First and second level support and problem determination.
- Software/hardware upgrades, code deployments, and networks.
- Intel/Unix (AIX, Linux) systems experience.
Overview
IBM is the largest IT employer in the world.We’re still making the best hardware and software around, but our relationship with our customers doesn’t always end when the register rings. In fact, some of our best customers don’t even own any of our products. But we aren’t just babysitting boxes.We look at the whole picture. And that’s where you come in. IBM Global Technology Services employees make up almost half the company.
Research
Key services
Conducts scientific research and develops innovative technologies and processes for use in IBM products and customer applications.
Degrees
BS/MS/PhD in Computer Science, Electrical and Mechanical Engineering, Chemistry, Psychology, Mathematics, Physics, Materials Science, and other disciplines related to the development and application of information technology.
Overview
IBM has the world's largest IT research organization, with more than 3,000 scientists and engineers working at eight labs in six countries and invests more than $5 billion each year in research and design (R&D). For more than 50 years, IBM Research has brought leading contributions to the world of science, to the technology underlying IBM's product portfolio, as well as the entire IT industry.
With a mission vital to IBM's future success, Research's major contributions in science, mathematics and theoretical computer science have often defined new fields and led to fundamental changes in the perception of computing and conception of nature. Achievements include: Perceptual Syntactic Information Coding (PSIC) architecture, high-temperature superconductivity, thin-film and magnetoresistive heads for magnetic storage devices, imaging and manipulations of atomic-scale structures, the invention of single-cell dynamic random access memory (DRAM), relational database architecture, Deep Blue, advances in microprocessor design, record-breaking storage accomplishments, and advanced speech-recognition technology. In addition, IBM Research is pushing the limits of silicon technology advancements and is an industry leader in nanotechnology - the investigation and manipulation of materials and devices at the nanoscale..
IBM recently launched its first customer-facing group within Research called On Demand Innovation Services. Researchers in this group split their time between innovating in the lab and consulting in the field with customers..
The IBM research staff has included five Nobel Laureates; seen winners of the National Medal of Technology, four winners of the National Medal of Science, 19 members of the National Academy of Sciences, more than 40 members of the National Academy of Engineering, more than 300 fellows in professional organizations; and it contributes a quarter of IBM's patents, annually.
Sales & Distribution
Key services
Sales, information technology, solutions development, consulting.
Degrees
BS/MS Computer Science, Math, Engineering or BS/MBA in Business Marketing, Social Science, Arts
Typical roles available
- Sales Specialist
- Telesales positions range from selling hardware, software, or services.
- Requires outgoing personality, passion for sales, customer relationship building.
- Sales experience and/or technical knowledge.
- Technical Sales Specialist
- Sell IBM's full technical solutions.
- On-site customer Visits with small to large size companies.
- Passion for sales and customer service.
- Understanding of software development life cycle or network analysis are assets.
Overview
IBM Sales and Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services. This organization includes specialized units to tailor solutions incorporating products from IBM and other providers for all major markets. These markets include telecommunications and media, government and public agencies, insurance, financial services, distribution and industrial enterprises, as well as e-business segments and small and medium businesses. The goal is to deliver the world's best IT solutions to our customers.
Finance/Accounting
Key services
There are five basic areas within IBM Finance: Accounting, Financial Planning, Internal Audit & Business Controls, Pricing, Treasury and Business Development.
Degrees
BS Math, Finance, BComm, BBA, MBA
Typical roles available
- Financial analyst
- You work with senior managers to provide analysis and insight behind the numbers and recommend changes or practice improvements.
Overview
IBM Finance is a function that cuts across organizational lines within a global environment, consolidating data from many sources for analysis and reporting, and provides management with a financial performance package.
- Accounting prepares financial statements in compliance with generally accepted accounting practices/principles (GAAP) and measurement provides reporting and analysis for management use globally.
- Financial Planning starts with the determination of goals and objectives of the business, which are measured throughout the course of the year.
- Internal Audit & Business Controls provides IBM's Board of Directors and management with independent and objective assessments of the financial and operational systems used to manage IBM's business.
- The role of Pricing is to select IBM offerings and their prices to maximize the corporation's profitability. Pricing works side-by-side with product management to create a price strategy, optimizing returns for the product line.
- The Treasury function is responsible for managing the company's capital structure and securing funds needed to operate the business.
- Business Development manages the evaluation of new business opportunities for IBM and any associated transaction that may result. In this role, Business Development serves as the internal advisor for alliances, acquisitions, investments and divestitures for the different business units within IBM.
Human Resources
Degrees
BComm, BBA, BA, Social Sciences, MIR in Employee Relations, Human Resources, or Industrial and Labour Relations, MBA in Human Resources
Overview
Skills in the following areas are used and developed: teaming; customer relationships; applying problem-solving techniques, understanding IBM strategy and principles and HR impact, employment and labor laws; financial concepts; e-business technologies and tools, and project management techniques.
Integrated Supply Chain
Key functions
There are five basic areas within the Integrated Supply Chain: Customer Fulfillment, Procurement, Manufacturing, Logistics, Strategy and IT Systems Support.
Degrees
BS - Supply Chain/Logistics; Computer Science; Computer Engineering; Electrical Engineering; Industrial or Mechanical Engineering; Management Information Systems; MBA/MS - Supply Chain Management
Typical roles available
- Strategic Sourcing Buyer
- Execute and purchase against established supplier base, manage relationships with suppliers, negotiate contracts, conduct RFPs/RFQs.
- Familiar with Supply Chain Management Principles.
Overview
The Integrated Supply Chain (ISC) organization manages the daily operations of IBM's supply chain, and is accountable for about $39 billion of cost and expense. Last year, IBM took the significant step to integrate across the company all of the supply chain processes and the systems that support them. This brought together in a truly seamless way the customer-facing activities like order, scheduling and billing, and fulfillment together with the processes we use to make, deliver, and ship our products and services to customers. Today, the ISC is a team of 19,000 employees in 56 countries who work in a collaborative environment in support of IBM's businesses and customers. The goal is have the most responsive and cost-effective supply chain in the industry, allowing IBM to gain market share, grow revenue and profit, improve cash flow, and enhance customer satisfaction.
Marketing
Key services
Information technology: consulting, services, software and hardware.
Degrees
BComm, BBA, MBA
Overview
IBM Marketing is responsible for developing and implementing customer-focused strategies, programs and capabilities that drive IBM's brand value. This results in IBM attaining visible market leadership, strong customer loyalty and high customer satisfaction. Our goals include: 1) positioning IBM as the world's leading provider of integrated technology solutions for e-business on demand™ and the industry's leading technology innovator; 2) improving the competitiveness and market performance of IBM offerings; and 3) leveraging IBM brand equity to expand revenue, improve profit and enhance IBM's image.
Marketing careers span six core disciplines:
- Marketing Management - developing the strategy, and implementing plans for offering and program management, and resources to enable the sales force.
- Market Intelligence - research across a broad spectrum, including customer satisfaction and loyalty, integrated marketing communications, competitive intelligence, industry and markets, and opportunity analysis.
- Integrated Marketing Communications - advertising, direct marketing, interactive marketing, event marketing, brand equity and identity management, use of sponsorships, and media strategies.
- Distribution Channels Management - developing the strategy and implementing plans for the mix of distribution channels, whether face-to-face, with Business Partners or on ibm.com, and how that varies by solution, business unit, geography or customer set.
- Marketing Operations - measuring the performance of marketing effectiveness, ensuring appropriate marketing organization, deploying marketing processes, tools and infrastructure, managing marketing skill development, and building a sense of community across the marketing disciplines.
- Technical Support Marketing - developing strategies for technical sales support and enabling services strategies that make IBM support and services a key differentiator, and driving the planning and resourcing of enabling services.
Real Estate Site Operations
Key functions
Facility management, maintenance, operations; energy; building design and construction; chemical and environmental management; physical security and information protection; incident management and emergency planning; contract management; and administrative services.
Degrees
Business Management, Chemical Engineering, Civil Engineering, Electrical Engineering, Industrial Engineering, Mechanical Engineering, Environmental Engineering.
Overview
IBM's Real Estate Site Operations Division manages IBM's extensive worldwide real estate portfolio, providing facility planning, management, and workplace and support services to IBM employees and our tenants globally. Our mission is to improve IBM's competitive position in the marketplace through efficient management of the company's owned and leased facilities, and to provide effective operations and support services while maintaining a productive, secure and environmentally safe workplace.