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Test 750: Retail Store Solution Sales

ObjectivesSample / assessment testsTraining resources

  1. When selling a retail solution, a Retail Solutions Sales Rep must ask for names of key individuals in an account for which of the following reasons? Please choose 2 correct answers.
    1. To ensure he is speaking to the right audience and prevent unproductive use of time
    2. To determine if information may be only provided to the rep from this source
    3. To determine know how many personnel are in the MIS staff
    4. To determine how much time he needs to allocate to speak with all players
    5. To make sure he does not waste the time of company personnel

  2. Which of the following would be the best reason for a customer to change or modify their current POS solution?
    1. Residual value of current POS rapidly declining
    2. Losing market share for the last 3 years
    3. New store design requires new equipment
    4. Looking to gain customer share with new functions not supported

  3. A food service customer wants to replace their existing POS hardware. For space reasons, the CPU will sit on top of the counter. Which of the following products best fits the customer's needs?
    1. SurePOS 500
    2. SureOne
    3. SurePOS 300
    4. SurePOS 700

  4. While it is desirable to have customer participation throughout the implementation process, which of the following tasks should NOT be performed without customer participation?
    1. Reporting of serialized installations
    2. Creation of detailed project plan with responsibilities
    3. Ordering of all components
    4. Installation of new equipment

  5. George, A Retail Solutions Sales Rep, has proposed a SurePOS 700 Series based solution to a department store customer, who has a Web based gift registry application. The customer desires the flexibility to use a single terminal to access the gift registry and to process POS transactions. Which of the following is the critical hardware component enabling George to demonstrate the best performing solution?
    1. IBM SurePoint Solution display
    2. IBM 4800 open architecture
    3. IBM 4840 touch display
    4. IBM ANPOS keyboard with pointing device

  6. A prominent merchant is using IBM 4690 GSA Application with Terminal Off Line feature. He had experienced a store controller problem and found he needed reports from his report printer and was not able to retrieve them until the controller was up and running. After this experience, he is looking for redundancy in the reporting capability and the ability to change prices and add cashiers. Which of the following solutions would help the merchant satisfy his requirements?
    1. Add another report printer
    2. Add terminal memory to hold more data while operating off-line
    3. Add a backup store controller
    4. Add a second hard drive to the store controller

  7. Holly has demonstrated a SurePOS 500 running a restaurant touch application to a customer who owns a dozen delis. The deli customer has two registers per store. The application is a 32 bit Windows application. Which of the choices below is the key value proposition of the SurePOS 500 that Holly should make sure she describes to the customer?
    1. The SurePOS 500 allows you a choice of an integrated or distributed system, with mag stripe reader options.
    2. The SurePOS 500 is uniquely designed to meet the requirements of the food service segment.
    3. The SurePOS 500 is a small footprint POS system which has many of the necessary peripherals built-in.
    4. A SureMark printer can be used with the SurePOS 500 if the customer decides that they need a high end receipt printer.

  8. XYZ Corporation has 500 4693-421s running 4690 OS installed in their stores. Their strategic direction is to eventually move to a JAVA application, but they would like to make a hardware change now. Their concern is that the new hardware that they would purchase would not support the future direction. Which of the following hardware configurations should the Retail Solutions Sales Rep recommend to XYZ?
    1. IBM SureOne POS with a SureMark printer and 128 MB memory
    2. IBM SurePOS 700 Series model 742 that can be upgraded with hard drive and additional memory
    3. Used IBM 4694-245s until the Java application is ready
    4. IBM SurePOS 500 Series with capability for a Java touch application

  9. XYZ Retail is planning on opening a new store and is asking their Business Partner, George, what the IBM hardware configuration should be. George met with XYZ Retail to determine the hardware configuration. Which questions would help the most in preparing an accurate hardware configuration to run the IBM 4690 Operating System and the IBM General Sales Application? Please choose 3 correct answers.
    1. Will controller redundancy be required?
    2. Are graphic capabilities required at the cash register?
    3. How many customers per hour pass through the lanes?
    4. Will scanning be required at the cash register?
    5. What dial-up communications package is required?
    6. What host system will the stores connect with?
    7. What credit link will be used?

  10. Which of the following features are included in the base price of the SurePOS 500 Series Model 563? Please choose 2 correct answers.
    1. PCMCIA expansion slot
    2. Scanner
    3. Customer display (2x20)
    4. 64 MB of memory
    5. Receipt printer
    6. 128 MB of memory

Answer Key:

  1. A,B
  2. D
  3. A
  4. B
  5. A
  6. C
  7. B
  8. B
  9. A,B,D
  10. A,F
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